Title: Software Asset Manager
Agency: Northern VA Community College
Location: Fairfax County - 059
FLSA: Exempt
Hiring Range: $95,000 - $105,000
Full Time or Part Time: Full Time
Additional Detail
Job Description:General Description:This position serves as system administrator for the college's IT Asset Management (ITAM) software and manages the software catalog in addition to developing and optimizing software lifecycle management business processes.
Duties & Tasks:- Manage Software Asset Management program for NVCC
- Define and draft software policies and procedures
- Develop software process-related training tools
- Monitor & analyze software usage to recommend alternative solutions and/or sunsetting of software titles
- Maintain software-related services and knowledge base articles
- Configure and troubleshoot ITAM software
- Onboard, train and support end users
- Monitor and analyze software usage
- Assist Procurement in responding to external audit requests
- Collaborate with VCCS system office on software asset management initiatives
- Collect, analyze, and report on SAM data
- Make regular requests from employees for updates and input on college decisions and share feedback with supervisors for inclusion in the NOVA Brief
Minimum Qualifications:KSAs:- Proficiency in SAM platforms and working knowledge of SAM best practices
- Ability to apply strategic thinking and demonstrate understanding of business needs
- Proven ability to prepare reports, correspondence, guidelines, and presentations
- Proven ability to write technical, business and plain language documents and/or emails with attention to detail
- Proven ability to take initiative and work independently
- Strong communication skills, comfortable with presenting and public speaking
- Ability to communicate effectively and collaborate with individuals at all levels within the organization
- Ability to manage multiple priorities in a fast-paced environment
- Data analysis and reporting skills
- Knowledge of technology governance and change management processes
- Ability to draft and direct the design and development of new or enhanced applications
- Project planning, negotiating, interpersonal and communication skills (written and oral)
- Ability to interpret and implement technical requirements
- Strong organizational skills with attention to detail, strategic prioritization, and adherence to deadlines.
- Demonstrated ability to collaborate with technical teams and troubleshoot issues related to project or program dependencies, system changes, or cloud transitions.
- Ability to adapt quickly to changing priorities and work effectively under pressure.
Minimum Qualifications- Experience in software asset management (SAM), including critical tasks, record-keeping, problem resolution and data/metrics related to the life cycle
- Experience in IT architecture and technical documentation methods
- Experience in software database development and management; and ticketing platforms
- Experience in developing and documenting processes and procedures
- Experience in Microsoft technologies, including O365, Excel, Visio and Teams
- Experience supervising, training or serving as a team lead
- Customer service experience
Additional Considerations:Additional Considerations:- Experience with Sassafras/ITAM
- Experience with Team Dynamix Asset Management and Ticketing modules
- Experience in public sector or higher education setting
- CSAM Certification
