Job DescriptionAllied Universal® is hiring a
Security Operations Center (SOC) Dispatch Manager to lead a 24/7 security dispatch operation supporting a fast-paced, technology-driven environment in San Francisco.
The SOC Dispatch Manager leads the team responsible for receiving, prioritizing, dispatching, documenting, and escalating security incidents, alarms, and calls for service. This position will develop SOC personnel, strengthen operating procedures, oversee critical communications, and ensure timely coordination with field security teams, emergency responders, and key stakeholders.
Salary Range: $120,000-$140,000RESPONSIBILITIES- Lead daily 24/7 SOC dispatch operations, including staffing, shift readiness, emergency communications, and service delivery.
- Coach, train, evaluate, and develop dispatch personnel while establishing clear standards for performance, decision-making, communication, and accountability.
- Oversee the intake, triage, dispatch, documentation, escalation, and tracking of routine and critical security incidents.
- Develop and continuously improve SOPs, dispatch protocols, escalation procedures, emergency notification processes, and response playbooks.
- Serve as an escalation point during critical incidents, coordinating communications with field security, client stakeholders, law enforcement, fire/EMS, and other responders.
- Oversee effective use of CCTV, access control, alarm monitoring, radio/telephone, incident-management, mass-notification, and dispatch technologies.
- Monitor response times, incident documentation, call quality, and other KPIs; conduct quality reviews and implement training and corrective actions.
- Support emergency drills, tabletop exercises, after-action reviews, and continuous improvement initiatives.
QUALIFICATIONS: MUST HAVE- High school diploma or equivalent.
- Minimum three (3) years of experience in security operations, SOC/GSOC operations, emergency dispatch, public safety communications, law enforcement communications, military operations, or a comparable command-center environment.
- Minimum three (3) years of supervisory or leadership experience in a fast-paced operational environment.
- Experience receiving, prioritizing, dispatching, documenting, and escalating security or emergency incidents.
- Experience coaching, training, and evaluating employees and driving accountability and performance.
- Experience developing or improving SOPs, dispatch protocols, emergency communications, escalation procedures, or operational standards.
- Strong knowledge of physical security operations and technologies, including CCTV/video surveillance, access control, alarm monitoring, radio communications, and incident-management systems.
- Demonstrated ability to remain calm, maintain situational awareness, prioritize competing demands, and make sound decisions during critical incidents.
- Strong written and verbal communication skills with the ability to provide clear, concise, and accurate information during rapidly evolving events.
- Ability to support a 24/7 operation, including after-hours escalation as needed.
- Must meet applicable state and local licensing requirements.
PREFERRED QUALIFICATIONS- Associate or bachelor's degree in Criminal Justice, Emergency Management, Security Management, Communications, Business Administration, or a related field.
- Experience leading a SOC, GSOC, Emergency Communications Center, EOC, PSAP/911 center, or comparable 24/7 operation.
- Experience supporting a technology, AI, research, biotechnology, financial services, or other high-growth/high-consequence environment.
- Experience with Genetec, SureView, Ontic, Everbridge, ServiceNow, or comparable security, monitoring, communications, and incident-management technologies.
- Experience establishing KPIs, service levels, quality-assurance standards, or dispatch performance metrics.
- Prior corporate security, public safety dispatch, law enforcement, military, or emergency communications experience.
BENEFITS:- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
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