Pay: $100,000.00 USD per yearThe
Smile Consultant Trainer (SCT) is responsible for the training, development, and performance improvement of Smile Consultants across two assigned regions. Working in close partnership with Regional Business Directors (RBDs), the SCT identifies coaching opportunities, improves sales performance, reinforces consistent execution of the Nuvia sales process, and supports the implementation of new programs, initiatives, and sales models.
This role serves as an extension of the Director of Smile Consultant Training, ensuring training standards are consistently executed while tailoring coaching to meet the unique needs of each region. Approximately 50% of the SCT's time is spent traveling to field locations, onboarding new Smile Consultants, coaching existing team members, supporting new center launches, and reinforcing best practices through live observations and hands-on development.
The Smile Consultant Trainer plays a critical role in accelerating new hire ramp time, increasing Collection per Consult (CPC), improving True Close Rate (TCR), growing net collections, reducing refunds, and developing high-performing Smile Consultants who consistently achieve revenue goals.
Key ResponsibilitiesTraining & Development
- Own the training, coaching, and professional development of Smile
- Consultants across two assigned regions.
- Lead onboarding and field training for all newly hired Smile Consultants throughout their first 90 days.
- Deliver side-by-side coaching through live observations, presentation feedback, objection handling, role-playing, and consult evaluations.
- Reinforce Nuvia's sales methodology, presentation standards, and patient experience expectations.
- Conduct follow-up coaching to ensure new skills are consistently implemented in daily practice.
- Facilitate Bootcamp training sessions and reinforce curriculum through continued field coaching.
- Support ongoing development of experienced Smile Consultants through advanced coaching and best-practice sharing.
Performance Coaching
- Partner with each Regional Business Director weekly to review individual consultant performance, identify strengths and development opportunities, and prioritize coaching initiatives.
- Develop customized coaching plans for underperforming Smile
- Consultants in collaboration with Regional Business Directors.
- Monitor consultant performance using key sales metrics and observational coaching.
- Maintain accurate documentation of coaching sessions, development plans, and training completion.
Regional Partnership
- Meet with each Regional Business Director one to two times per week to review consultant performance, discuss coaching priorities, and establish action plans.
- Execute agreed-upon coaching activities including one-on-one coaching sessions, role-play exercises, live consult feedback, and field development.
- Report coaching outcomes and progress back to Regional Business
- Directors on a weekly basis.
- Provide timely support to centers based on regional performance needs and business priorities.
Recruiting & Hiring
- Conduct second-round interviews for all Smile Consultant candidates within assigned regions.
- Partner with Recruiting and Regional Business Directors throughout the hiring process to identify and select high-quality candidates.
New Center Launch Support
- Attend and support new center openings by ensuring Smile Consultants are fully trained and prepared prior to launch.
- Provide onsite coaching during launch weeks to reinforce performance expectations and ensure successful execution.
Continuous Improvement
- Provide actionable feedback to the Director of Smile Consultant Training to improve onboarding materials, training curriculum, coaching frameworks, and sales processes.
- Recommend new ideas, pilot programs, and best practices to continuously improve training effectiveness across the organization.
- Model professionalism, accountability, positivity, and excellence while serving as a culture leader across all assigned centers.
QualificationsRequired
- Proven success as a high-performing Smile Consultant.
- Strong understanding of the Nuvia sales process and patient journey.
- Exceptional coaching, communication, facilitation, and presentation skills.
- Demonstrated ability to develop others through observation, coaching, accountability, and performance management.
- Strong analytical skills with the ability to interpret performance metrics and create targeted development plans.
- Excellent organizational and time management skills.
- High level of personal accountability and passion for developing people.
- Ability and willingness to travel approximately 50% across assigned regions.
Preferred
- Previous leadership experience as a Regional Manager, Trainer, Sales
- Manager, or similar leadership role.
- Experience leading field-based coaching and performance improvement initiatives.
Key Performance Indicators (KPIs)The Smile Consultant Trainer will be evaluated on measurable improvements in the following areas:
- New hire ramp time and onboarding effectiveness
- Collection per Consult (CPC)
- True Close Rate (TCR)
- Net Collections
- Refund reduction
- Smile Consultant performance improvement
- Training completion and coaching effectiveness
- Regional partnership and communication
- New center launch readiness
- Employee development and retention
Success MeasuresNew Hire Development
- New Smile Consultants demonstrate confidence and consistency with the
- Nuvia sales process by the completion of onboarding.
- Ramp time is reduced through structured coaching, field support, and consistent follow-up.
Consultant Performance
- Assigned regions demonstrate measurable improvement in Collection per
- Consult (CPC), True Close Rate (TCR), Net Collections, and overall sales performance.
- Underperforming Smile Consultants show documented improvement through individualized coaching plans developed jointly with Regional
- Business Directors.
- Smile Consultants consistently deliver the standardized Nuvia patient experience through proper execution of the sales process.
Regional Partnership
- Weekly collaboration with Regional Business Directors drives consultant development and performance improvement.
- Coaching priorities remain aligned with regional business objectives and performance initiatives.
- Centers receive proactive, timely coaching support based on business needs.
Training Excellence
- Training is delivered consistently across both assigned regions while maintaining Nuvia standards.
- Smile Consultants report increased confidence, preparedness, and engagement following training and coaching visits.
- Continuous feedback contributes to ongoing improvements in training content, onboarding programs, and coaching methodology.
