Location:
Location: Chicago, IL
Role Overview:
We are seeking an experienced
Payments Subject Matter Expert (SME) / Senior Business Analyst to serve as the bridge between business stakeholders, operations teams, technology teams, and solution vendors. The ideal candidate will possess deep expertise in the payments domain and play a key role in payment transformation and modernization initiatives, ensuring solutions align with business objectives, regulatory requirements, and customer experience goals.
Job Description:
Act as the primary
Payments SME for payment transformation and modernization programs.Partner with business stakeholders to identify payment-related challenges, opportunities, and business requirements.Lead requirements gathering workshops, stakeholder interviews, and business process analysis sessions.Document and manage business requirements, functional specifications, user stories, process flows, and use cases.Analyze current-state payment processes and define future-state operating models.Support the implementation and enhancement of payment solutions, including:
- Claims Payments
- Premium Collections
- ACH Payments
- Real-Time Payments (RTP)
- Digital Wallets
- Card Payments
- Payment Gateways
- Payment Processing Platforms
Collaborate with technology teams to translate business needs into solution designs.Conduct gap analysis, impact assessments, and process optimization initiatives.Support vendor evaluations, solution assessments, and proof-of-concept activities.Facilitate User Acceptance Testing (UAT), test planning, defect resolution, and business sign-offs.Assist with compliance, audit, and operational requirements related to payment processing.Develop business process documentation, training materials, and operational procedures.Ensure end-to-end traceability of requirements throughout the project lifecycle.Support organizational change management and stakeholder communications during implementations.
Required Qualifications:
- Bachelor's degree in Business, Finance, Information Systems, Technology, or a related field.
- 10-12 years of experience in payments, payment operations, business analysis, or payment transformation programs.
- Proven experience as a Payments SME and Business Analyst on large-scale transformation initiatives.
- Strong expertise in payment ecosystems and end-to-end payment processing workflows.
- Experience gathering, documenting, validating, and managing business and functional requirements.
- Strong understanding of:
- ACH Payments
- Real-Time Payments (RTP)
- Wire Transfers
- Digital Payments
- Payment Reconciliation
- Payment Operations
- Claims Disbursements
- Premium Billing & Collections
- Experience creating:
- Business Requirements Documents (BRDs)
- Functional Requirements Documents (FRDs)
- User Stories
- Process Flows
- Data Mapping Documents
- Strong analytical, problem-solving, and critical-thinking skills.
- Experience working within Agile, Scrum, Waterfall, or Hybrid delivery methodologies.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Experience supporting insurance payment transformation programs.
- Experience implementing payment platforms within insurance organizations.
- Knowledge of payment regulations, compliance standards, and risk controls.
- Experience working with payment vendors, payment gateways, and fintech solutions.
- Professional certifications such as:
- Experience with cloud-based payment solutions and digital transformation initiatives.
The base compensation range for this role in the posted location is: $ 116137 to $142000/per annum.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
