As a Small Animal Internal Medicine Consultant, you will provide phone-based clinical consultations to veterinary professionals across the US and Canada, supporting diagnostic interpretation and patient care decisions.
You'll join IDEXX's Reference Laboratories team, a group dedicated to delivering high-quality diagnostic insights and exceptional service to veterinary clients. Working alongside fellow specialists, you'll help ensure timely, accurate, and impactful clinical guidance to improve patient outcomes.
In this role: - You will deliver live phone consultations to veterinary customers regarding laboratory results, diagnostic testing, and treatment options
- You'll guide clinicians on proper specimen handling techniques and help identify factors that may impact test accuracy
- You will advise on available IDEXX reference laboratory tests, including specimen requirements, clinical utility, and interpretation of results
- You'll support customers with Point-of-Care diagnostics such as SNAP tests, VetTest, CatalystDX, LaserCyte, and ProCyte systems
- You will manage a consistent caseload while meeting turnaround time expectations and maintaining availability during scheduled hours
- You'll maintain and grow your clinical expertise through continuing education and current veterinary literature
- You will participate in regular consulting service meetings and broader IDEXX training or organizational sessions
- You'll document all consultation interactions accurately within the CRM system
- You will maintain active board certification and applicable veterinary licensure
What you need to succeed: - DVM (or equivalent veterinary degree) with ACVIM (Small Animal Internal Medicine) board certification (DACVIM, SAIM) or equivalent
- Active veterinary license (state or provincial, as applicable)
- Strong clinical expertise in small animal internal medicine and diagnostic interpretation
- Ability to communicate complex medical information clearly and effectively over the phone
- Comfort working in a remote, technology-enabled environment with dedicated office space and high-speed internet
- Commitment to maintaining Diplomate status and ongoing continuing education
- Ability to manage multiple consultations and prioritize in a fast-paced environment
- Fluency in English required; other language skills are a plus
What you can expect from us: - Starting salary: $140000 - $150000 / year
- Opportunity for annual cash bonus
- Health / Dental / Vision benefits starting day one
- 5% matching 401k and employee stock purchase plan
- Paid time off and continuing education allowance
- Licensure and professional dues support
- Additional benefits including pet insurance, mental health resources, volunteer paid days off, and foundation donation matching
- Full-time schedule (5 days, 40 hours per week) with shifts within Monday - Friday, 8 am - 9 pm EST and occasional Saturdays (rotation with day off during the week)
- Fully remote work environment
#LI-LAB
