The Coalition for College is seeking a Slate CRM Manager to develop, enhance, and maintain the organization's Slate CRM instance, used for customer relationship management across a variety of constituents including students, college members, and donors. As the administrator of the Coalition's Slate instance, which is used both as a membership CRM and fundraising CRM, the Manager will be the Slate expert within our seven-person team. The successful candidate will have a proven track record working in the Slate CRM, will strive for both creative solutions and accuracy, and will have a passion for improving access to higher education for all students. This position is fully remote and reports to the CEO.
Responsibilities include: - Functional, end-to-end ownership and delivery of all organizational business processes carried out in Slate, including (but not limited to):
- Creating and maintaining accurate and secure organizational records for Coalition members and parents and individual records for diverse constituencies, including students and donors
- Processing payments for event registrations, annual dues, and donations
- Delivery of communications campaigns across audiences to support Coalition initiatives
- Reporting on engagement of constituencies to support member recruitment and retention and donor cultivation, solicitation and stewardship
- Translating evolving business needs into durable technical implementations that align with organizational goals
- Building audit and testing processes that ensure the accuracy, consistency, and security of data, reporting, and user experience across Slate
- Creating and maintaining forms, queries, reports, rules, interactions, populations, events, portals, custom datasets, user access, documentation, and staff training
- Evaluating existing systems and workflows to identify opportunities for simplification, automation, and performance improvement
- Supporting assessment of and reporting on organizational programs by ensuring that Slate has appropriate data for analyzing impact
- Researching and learning emerging technologies and techniques to continuously improve implementation of systems and team workflows
Required skills and experience - Bachelor's degree
- Minimum 5 years experience using and optimizing Slate as an administrator
- Strategic thinker and self-starter, capable of seeing needs and opportunities and following through to make them happen
- Problem solver and trouble shooter who can evaluate system performance, identify technical issues, and propose effective solutions, ensuring data integrity and accurate results
- Analytical and systems thinking with demonstrated ability to assess the requirements of users to identify and propose solutions
- Strong collaborator and communicator, invested in building relationships to accomplish shared goals
- Self-motivated and comfortable working independently in a remote-first workplace
Preferred skills and experience - Familiarity with college admissions and the application process
- Familiarity with use of Slate both for admissions and advancement
- Familiarity and experience with HTML, CSS, and SQL
- Familiarity with Slate-based and third-party integrations for web measurement and analytics
Salary and benefitsThe salary range for this role is $80,000 to $90,000. The final salary offer will be based on the candidate's skills, education, work location and experience.
The Coalition offers a variety of benefits, including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, observed holidays, paid time off, and sick/medical leave.
