This position is part of the
DoD SkillBridge Program and is
only open to active-duty service members.
Civilian applicants are not eligible for SkillBridge opportunities.
Non-military applicants will be declined immediately regardless of skill set.
Title: SkillBridge - HVAC Service Operations Lead (Commercial / Industrial)
Location: Rochester, NY
Position Type: Full-time, Internship (SkillBridge) Position Summary As a SkillBridge participant, you will assist in managing and optimizing the daily operations of the HVAC service department-supporting dispatch, scheduling, technician coordination, customer communications, and operational efficiency. Under mentorship, you will gain exposure to leadership practices and operations strategy.
Learning & Mentorship Focus - Shadow and assist existing operations supervisors / managers
- Learn performance tracking, KPIs, and tactical problem-solving
- Participate in operational meetings and planning sessions
- Engage in mentorship and feedback sessions for leadership growth
Key Training Areas - Support assignment and dispatching of service calls, ensuring efficient technician scheduling
- Assist in managing technician performance and adherence to quality and safety standards
- Provide technical support guidance to field technicians under supervision
- Help prepare estimates, track job status, monitor costs, and maintain operational documentation
- Assist in inventory management, vendor relations, and parts/tools procurement
- Support the development of training programs and continuous improvement initiatives
- Coordinate customer service issues and help escalate complex concerns
- Maintain compliance with local codes, industry regulations, and internal standards
The Ideal Candidate - Transitioning service member with 3-5 years of military leadership experience in logistics, maintenance, or operations support.
- Exposure to technical or mechanical systems (HVAC, facilities, utilities, or engineering support a plus, but not required).Exposure to technical or mechanical systems (HVAC, facilities, utilities, or engineering support roles in the military).
- Strong organizational and communication skills - able to coordinate schedules, people, and resources.
- Problem-solving mindset with ability to adapt quickly.
- Comfortable with basic digital tools (Microsoft Office, scheduling or maintenance tracking software).
- Leadership potential - has supervised small teams or managed projects in the military.
- Calm under pressure and adaptable to dynamic environments.
- Professional in client and team interactions.
- Interested in building a long-term civilian career in operations management or HVAC leadership.
Post SkillBridge Compensation and Benefits Upon successful completion, candidates may be offered full-tie roles with:
- Pay range of $40.00 - $48.00/hr (based on performance and experience)
- Full Benefits: health, 401K, PTO, vehicle allowance, boot stipend, etc.
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk; sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate to loud.
This is an internship position
