SIU Field Investigator - Fort Smith, AR

Job Description

Put your investigative skills to work uncovering the facts behind complex insurance claims. As an SIU Desk Investigator, you’ll conduct detailed investigations, analyze claim information, identify potential fraud indicators, and gather the information needed to reach well-supported conclusions. You’ll use critical thinking, effective interviewing, research, and analytical skills to connect details and resolve questions that may not have an obvious answer. Whether analyzing information or conducting investigative work in the field, you’ll play an important role in helping ensure claims are handled appropriately while protecting customers and the business from potential fraud.

We are seeking an experienced SIU Investigator to join our growing team! This field-based role supports the Arkansas state territory and is responsible for conducting complex fraud investigations across multiple lines of business, including Auto, Homeowners, and Specialty Lines. Prior investigative experience is required, with a strong preference for candidates with an SIU background and demonstrated experience identifying, investigating, and resolving suspicious claims. This opportunity is open to candidates located anywhere in Arkansas.

Key Responsibilities

• Oversees file quality Investigative Consultant
• Makes claim decisions regarding highly complex investigations, and pursues restitution
• Manages vendor relationship and oversees vendor performance
• Conducts highly complex online data application searches, research, and evaluation
• Conducts thorough investigations of highly complex, multi-discipline claims and excess coverage liability (ECL) claims that are potentially fraudulent to determine if payment is warranted
• Reviews investigations with fraud outcomes to validate whether denial is appropriate
• Conducts highly complex site inspections, including body shops, medical clinics, loss locations, etc.
• Manages, researches, and resolves highly complex customer communications, concerns, conflicts or issues
• Utilizes analytic tools or SIU field intelligence to identify highly complex claims for investigation and/or for support in the evidence of the fraud and damages
• Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision making process

Supervisory Responsibilities

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

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Skills

Analytical Thinking, Crime Scene Investigations, Critical Thinking, Decision Making, Fraud Investigations, Investigative Interviewing, Law Enforcement, Special Investigations, Surveillance, Time Management

 

Compensation

Base compensation offered for this role is:

Special Investigative Unit Consultant II: $62,100 - $105,300
Special Investigative Unit Sr Consultant I: $68,500- $117,700

Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

 

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.