1-4 years of hands-on experience as an SRE, cloud engineer, or in a cloud monitoring role.
Hands-on experience with AWS.
Experience with observability tools like Grafana, Kibana, or OpenSearch.
Proficiency in SQL (MySQL or similar).
Ability to work a shift-based schedule, including nights on rotation.
Strong problem-solving and communication skills.
Responsibilities
Monitor health and performance of production infrastructure and customer environments.
Investigate and troubleshoot issues across AWS, Kubernetes, Docker, and EKS/ECS.
Respond to alerts and incidents, driving issues to resolution with various teams.
Document and categorize incidents, contributing to root cause analysis.
Build and improve observability coverage with dashboards, alerts, and automation.
Contribute to cloud infrastructure and reliability projects alongside on-call work.
Help establish runbooks, processes, and best practices for the US team.
Benefits
Opportunity to work with a fast-growing cybersecurity company.
Collaborate with top-tier professionals in a varied role.
Gain exposure to multiple departments across the organization.
Potential for career growth within the company.
Full Job Description
Description
We9re looking for a Site Reliability Engineer to join our Cloud Engineering team and help keep Upwind9s platform and our customers9 environments reliable, available and secure. As one of the first members of the team in the US, you9ll combine observability, incident response and hands-on cloud engineering, working closely with DevOps, R&D and Product.
Responsibilities
Monitor the health and performance of Upwind9s production infrastructure and customer environments using Grafana, Kibana, OpenSearch and AWS-native tooling.
Investigate and troubleshoot issues across environments built on AWS, Kubernetes, Docker and EKS/ECS.
Respond to alerts and incidents, open and track cases, and drive issues to resolution with Technical Support, R&D, DevOps and Product.
Document, categorize and report incidents, and contribute to root cause analysis.
Build and improve observability coverage: dashboards, alerts, metrics and automation that reduce noise and speed up response.
Contribute to cloud infrastructure and reliability projects alongside on-call and shift work.
Help establish runbooks, processes and best practices for the US team.
Keep up with new technologies in cloud reliability, observability and security.
Requirements
Bachelor9s degree in Computer Science.
1-4 years of hands-on experience as an SRE, cloud engineer or in a cloud monitoring role (not IT support or helpdesk).
Hands-on experience with AWS.
Experience with observability tools such as Grafana, Kibana or OpenSearch, and a solid grasp of metrics, logging and alerting.
Proficiency in SQL (MySQL or similar) and working with databases.
Ability to work a shift-based schedule, including nights on rotation.
Strong problem-solving and communication skills.
Self-motivated and comfortable working independently and with a global team
US citizenship required.
Nice to have
Experience with GCP or Azure.
Familiarity with Kubernetes and Docker.
Experience with AWS services such as RDS and OpenSearch.
Infrastructure as code (e.g., Terraform) or scripting (Python, Bash).
Basic knowledge of cloud security concepts.
About the team
Our Cloud Engineering team owns the reliability and monitoring of Upwind9s infrastructure. It9s a highly varied role that combines deep technical and infrastructure work with customer-facing interactions, and the team works with every department across the company. We9re growing the team, and this is an exceptional opportunity to work alongside top-tier professionals, join a fast-growing cybersecurity company, and build your career within the organization.
