What you'll do:

• Own reliability across Retool Cloud, managed single tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations.
• Build the automation that turns today's manual infrastructure work into repeatable systems: Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps.
• Improve observability for Retool Cloud, self-hosted customers, and internal operators. We care less about exposing every metric and more about turning health signals into clear status, likely causes, and recommended actions.
• Design safer deployment, upgrade, and rollback paths so Cloud and managed customers can stay current
• Help move customers from legacy or less-supported deployment models toward supported paths such as Retool's official deployment paths (Blueprints, Kubernetes, and Helm), with migration flows that are repeatable enough for customers, Support, and TAMs to trust.
• Partner with product engineers on infrastructure requirements for new Retool products, especially when they introduce new dependencies
• Lead through ambiguity, make careful risk calls, and communicate clearly while things are moving quickly.
• Write the docs, runbooks, design notes, and migration guides that make complex systems understandable to other engineers and to customers.

What we're looking for:

Infrastructure fundamentals

• Deep experience operating production infrastructure in AWS.
• Experience improving reliability for customer-facing SaaS systems.
• Strong Kubernetes fundamentals.
• Real Terraform or infrastructure-as-code experience.
• Good operational judgment around databases, especially Postgres.

Reliability and automation

• Experience building or operating observability systems.
• Programming ability in a language such as Go, Python, TypeScript, Java, or Ruby.
• A bias toward automation. If you find yourself doing the same operational task twice, you should start thinking about the interface, workflow, or tool that eliminates the third time.

Customer and team judgment

• Clear written communication.
• Comfort working directly with customer-facing teams and, when useful, customers themselves.

What makes SREs successful here:

You will do well here if you like infrastructure that sits close to real customer pain. Some days that means debugging a specific customer environment. Other days it means improving Retool Cloud reliability or designing the migration path so the next 25 customers do not need that same debugging session.

We value SREs who are ambitious, curious, energetic, and careful with the details. Retool moves quickly, priorities can change, and the systems are not always as clean as we want them to be. The work needs SREs who can get their hands dirty, tell the truth about tradeoffs, and leave the system better than they found it.

For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate's experience and qualifications, and location.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

The base pay range for this role is $163,710 - $306,000 per year.

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.