About the roleAs a Site Reliability Engineer, you'll improve the reliability, security, and visibility of PlayerZero's production systems. You'll combine hands-on AWS infrastructure operations with automation, monitoring, and application instrumentation to help engineers understand system behavior and resolve problems at their source.
You'll partner closely with our existing SRE and engineering teams to operate distributed services and stateful data systems, reduce operational toil, and strengthen incident response. We're looking for someone who can independently investigate complex issues, safely change production infrastructure, and follow improvements through to completion.
What you will do- Operate production infrastructure and data systems. Maintain AWS environments and systems such as Kafka, Pulsar, and Valkey, including upgrades, replication health, rolling restarts, and failover.
- Automate operational work. Build tools and workflows that eliminate repetitive tasks, reduce manual intervention, and make production operations more consistent.
- Improve monitoring and instrumentation. Work with engineers to instrument application code and strengthen metrics, logs, distributed tracing, dashboards, and actionable alerts.
- Troubleshoot and respond to incidents. Investigate problems across applications, infrastructure, networking, and data systems. Help restore service and turn findings into lasting fixes and useful runbooks.
- Make infrastructure changes and deployments safer. Partner with Platform and application engineers on infrastructure as code, CI/CD, configuration management, rollback practices, and production readiness.
- Keep production systems secure and current. Perform OS and kernel patching, remediate infrastructure vulnerabilities within agreed timelines, and execute safe rolling maintenance.
- Improve performance and resilience. Identify bottlenecks and failure modes, assess capacity needs, and help establish practical service health indicators and reliability targets.
What you bring- Experience independently operating, troubleshooting, and improving production services in an SRE, production engineering, or similar role.
- Hands-on AWS production experience, including EC2, VPC networking, IAM, Auto Scaling Groups, and Systems Manager, ideally across multiple accounts.
- Strong fundamentals in Linux, networking, and distributed systems.
- Experience operating distributed data systems such as Kafka, Pulsar, or Redis/Valkey, including upgrades, rolling restarts, replication, and failover.
- Strong programming or scripting skills, with experience building operational automation and improving application instrumentation.
- Experience with metrics, logs, distributed tracing, and alerting, including OpenTelemetry or comparable instrumentation.
- Production experience with infrastructure as code, preferably Terraform, including safely modifying existing infrastructure and state, alongside CI/CD, containers, and repeatable deployment practices.
- Experience responding to production incidents, performing maintenance, and following through on corrective actions.
- Clear communication, sound judgment under pressure, and a collaborative approach to solving problems across teams.
- Experience supporting compliance programs such as SOC 2 or HIPAA, including maintaining technical controls and producing evidence, is also valuable.
What success looks likeProduction services and data systems remain healthy through growth, releases, and maintenance. Engineers detect and diagnose problems faster, recurring issues and manual tasks decrease, and infrastructure changes are predictable and recoverable. Incidents lead to lasting improvements, and security maintenance stays current.
