JP Morgan Chase & Co.

Site Reliability Engineer III - Performance Engineer- Service now

JP Morgan Chase & Co. • $135K — $160K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in site reliability engineering and technical support roles
  • Proficient in SRE principles and implementation for applications or platforms
  • Strong programming skills in languages like Python, Java/Spring Boot, or .Net
  • Expertise with ServiceNow and its observability fundamentals
  • 10+ years in software development or performance testing roles
  • Strong understanding of web application stack components
  • Experience in RDBMS and performance tuning, particularly with JVM.

Responsibilities

  • Owns reliability for the ServiceNow platform, focusing on incident response and performance engineering
  • Leads troubleshooting efforts for incidents and drives post-mortem analyses
  • Implements SLIs/SLOs and improves platform monitoring and alerting
  • Analyzes performance metrics, collaborating with engineering teams
  • Identifies and delivers improvements in platform stability and performance
  • Automates operational tasks to reduce manual toil
  • Conducts design reviews for platform implementations and partners on standards
  • Utilizes AI capabilities to enhance incident management and operational analysis.

Benefits

  • Opportunities for professional development and training
  • Support for work-life balance initiatives
  • Access to cutting-edge technology and tools
  • Collaboration with diverse teams across the organization
  • Potential for career advancement within a leading financial institution.
Full Job Description
JOB DESCRIPTION

As a Site Reliability Engineer III at JPMorgan Chase within the Enterprise Technology, Infrastructure Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

  • Owns end-to-end reliability for the ServiceNow platform, including incident response, SLO/observability, automation, and platform performance engineering
  • Troubleshoots incidents/problems; leads blameless post‑mortems and drives non‑recurrence actions
  • Defines/defends SLIs/SLOs and error budgets; improves telemetry, monitoring, alerting, and performance testing review
  • Monitors platform and product performance metrics; partners with engineering on remediation
  • Identifies and delivers stability/resiliency/performance improvements; supports platform/vendor upgrades
  • Automates repetitive operational work to reduce toil
  • Performs design reviews for platform/tenant implementations; partners with architecture on platform standards
  • Holistically analyzes ServiceNow instances to identify/remediate resource contention across all layers of the stack; explores platform Java and JavaScript to understand ServiceNow application behavior
  • Improves throughput via JVM memory allocation and garbage collection tuning; optimizes relational database performance via query refactoring and/or database tuning
  • Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
  • Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.

Required qualifications, capabilities, and skills

  • Formal training or certification on site reliability engineering concepts and 3+ years applied experience
  • Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
  • Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
  • Strong enterprise platform support experience and practical SRE/observability fundamentals relevant to ServiceNow
  • 10+ years in technical support, software development, performance load testing, or professional services
  • Expert-level understanding of web application stack components
  • Scripting: one or more of JavaScript, Python, Perl, Unix shell, Windows PowerShell
  • Experience working with/debugging object-oriented code like Java
  • Strong RDBMS experience (Oracle/MySQL/SQL Server/PostgreSQL) and performance tuning; JVM performance tuning (memory/GC) and troubleshooting in complex systems
  • Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
  • Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements

Preferred qualifications, capabilities, and skills

  • ServiceNow CSA (or higher)
  • Prior ServiceNow architecture exposure (training can be provided)
  • Cloud/SaaS experience
  • Memory management and dump analysis (Java heap dump analysis preferred)
  • ITSM/ITIL/CMDB fundamentals
  • Linux/Unix or Windows Server administration
  • Browser/network troubleshooting tools (e.g., Firebug, Chrome DevTools, Fiddler)

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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