Role Overview:
Join a growing team securing both leading-edge protection solutions and enterprise infrastructure. As a Site Reliability EngineerII, a part of theOperational Support Systems (OSS)organization under theSecurity & Distributed Cloud organization, you will ensure allFedRAMPand commercialinfrastructure is functioning properly and securely to support business operations and F5 products and services. This position is focused onIdentity and Access Management (IAM)for F5s FedRAMP environmentsand requires the ability to analyze, troubleshoot, resolve issues, configure andmaintainsystems, automate workflows, and create and update documentation regularly to ensure clarity and operational continuity. You will collaborate closely withyour counterpartsas part of afollow-the-sun support modelto ensure smooth global operations.
WhatYoullDo:
- IAM Operations:Manage IAM workflows such as access provisioning, deprovisioning, permissions updates, and identity-related escalations to support secure and efficient operations.
- Ticket Management:Resolve IAM-related tickets viaJira, GitLab, andServiceNow, meeting SLA requirements and ensuring high-quality resolutions.
- Automation and Workflow Optimization:Write andmaintainscripts usingPython, Bash,Selenium,or PowerShell to automate provisioning, compliance reporting, and repetitive IAM tasks such as access management updates.
- Build and Enhance Automation Pipelines:Collaborate with IAM and engineering teams to design, configure, and troubleshoot automation pipelines for managing deployments and ensuring efficient identity-related workflows.
- Documentation:Write andmaintainclear and thorough documentation for IAM workflows, automation scripts, pipeline configurations, and system troubleshooting processes to ensure operational clarity for the team.
- Identity Provider Migrations & Consolidation: Assist in Identity Provider (IdP) migrations for systems such as Okta andEntra ID andconsolidateduplicative IAM systems as part of mergers and acquisitions (M&A). Ensure scalability, availability,and security during integration efforts.
- Monitoring and Alerting:Deploy monitoring tools, such asPrometheus,Grafana, andSplunk, to track IAM system health and resolve potential risks before theyimpactoperations.
- On-Call Support:Participatein an on-call rotation, responding to urgent escalations and restoring services quickly for IAM-related outages.
WhatYoullBring:
- Bachelors degree in computer science, information technology, or4+ years of relevant technical experience.
- Experience onboarding and supporting users and applications in FedRAMP-authorized environments; Moderate/IL4/IL5 experience a strong plus.
- Experiencemanagingin-boundaryIAM workflows, including provisioning, deprovisioning, and auditing role-based access control systems.
- Familiarity with Identity Provider systems such asOktaandEntra ID.
- Working knowledge of NIST SP 800-53, FedRAMP authorization frameworks, FISMA reporting requirements, and DISA STIGs.
- Proficiencyin scripting and workflow automation usingPython, Bash, or PowerShell.
- Experience designing andoptimizingautomation pipelines for workflow deployment and integration.
- Familiarity with Infrastructure-as-Code (IaC) tools such asTerraformorAnsible.
- Deephands-on experiencein AWS and GCP supporting Identity and Access Management (IAM),including creating and managing service accounts, designing custom roles, and implementing tailored security policies
- Strong technical writing skills with the ability to create andmaintaindetailed documentation that supports operational workflows and troubleshooting processes.
- Experience working withticket management systems, such as Jira, GitLab, and ServiceNow.
- Proven ability to troubleshoot issues, address technical escalations, and collaborate across geographically distributed teams.
Preferred:
- Certifications such asCertified Identity and Access Manager (CIAM), ITIL, or public cloud certifications (AWS Certified DevOps Engineer, Google Professional DevOps Engineer).
- Familiarity withcontainer orchestration platforms, such as Kubernetes or Docker.
- Experience supporting Identity Provider (IdP) migrations andconsolidatingsystems during M&A.
#LI-JB1
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $114,400.00 - $171,600.00
F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5s benefits can be found at the following link:https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
