Deep, hands-on experience with PagerDuty, including architectural design and advanced configurations.
Familiarity with Moogsoft, including clustering and ingestion logic.
Strong understanding of how monitoring tools integrate with incident management platforms.
Experience with observability tools like Datadog, New Relic, Splunk, and AWS CloudWatch.
Proficiency in Python, Bash, or Go for API utilization and custom integrations.
Responsibilities
Lead the migration from Moogsoft to PagerDuty as the primary incident management platform.
Integrate existing monitoring tools directly into PagerDuty.
Configure PagerDuty Event Orchestration to reduce alert fatigue.
Build automated incident response workflows and on-call schedules.
Create runbooks for the new incident management system.
Train engineering teams on PagerDuty best practices.
Ensure a seamless transition to live production monitoring with zero downtime.
Benefits
Opportunity to lead a significant transformation in incident management.
Work with cutting-edge observability and monitoring tools.
Collaborate with engineering teams to enhance operational efficiency.
Gain experience in advanced configurations and integrations with PagerDuty.
Contribute to a high-impact project with a focus on zero downtime.
Full Job Description
Senior Site Reliability Engineer (SRE) - PagerDuty / Moogsoft Migration
Position Overview
Lead a critical observability and incident-management transformation by migrating from the legacy Moogsoft AIOps platform to PagerDuty. This role focuses on redesigning incident management workflows, implementing event orchestration, integrating monitoring platforms, and enabling a seamless transition to PagerDuty for live production monitoring.
What You'll Do / Key Responsibilities
Lead the migration from Moogsoft and implement PagerDuty as the primary incident intelligence and alerting platform.
Connect existing monitoring tools, including Datadog, New Relic, Splunk, and AWS CloudWatch, directly into PagerDuty.
Configure PagerDuty Event Orchestration, deduplication rules, and alert suppression to minimize alert fatigue.
Build automated incident response workflows, on-call schedules, escalation policies, and bidirectional ChatOps integrations with Slack and Teams.
Create runbooks for the new system.
Train engineering teams on PagerDuty best practices.
Support a seamless transition with zero downtime to live production monitoring.
Required Qualifications
Deep, hands-on experience with PagerDuty, including architectural design, event routing, and advanced configurations.
Familiarity with Moogsoft, including clustering, Situation Room, and ingestion logic.
Strong understanding of how monitoring tools feed into incident management platforms.
Experience working with observability/monitoring tools such as Datadog, New Relic, Splunk, and AWS CloudWatch.
Proficiency in Python, Bash, or Go for utilizing PagerDuty APIs and developing custom integrations.
Preferred Qualifications
Experience managing PagerDuty configurations using Terraform / Infrastructure as Code (IaC).
HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
