Key Responsibilities

Strategic Leadership & Decision-Making

• Define and own the enterprise monitoring and SRE observability strategy

• Serve as the subject matter expert for Dynatrace, ServiceNow integration, and alerting architecture

• Evaluate and recommend tooling, integration patterns, and platform direction

• Drive decisions on alerting philosophy, noise reduction, and signal quality improvement

Platform Ownership & Architecture

• Architect and standardize end-to-end monitoring and SRE pipelines:

  • Dynatrace  ServiceNow incident lifecycle

  • Alert correlation, deduplication, and prioritization

  • Integration with paging systems (PagerDuty, SMS, voice, Teams)

• Establish best practices for:

  • Event ingestion and enrichment

  • Incident routing and automated assignment

  • Integration with CMDB and service mapping

Site Reliability Engineering (SRE) Leadership

• Lead adoption of SRE principles, including:

  • SLIs, SLOs, and error budgets

  • Reliability engineering practices across services

  • Proactive monitoring and resilience design

• Champion a shift from reactive operations to proactive reliability engineering

• Influence application and platform teams to build observable, resilient systems by design

Automation & Self-Healing Enablement

• Drive development of automated remediation and self-healing capabilities

• Leverage Dynatrace workflows, Azure services, and automation frameworks to:

  • Reduce manual incident handling

  • Eliminate repeatable operational tasks

  • Minimize unnecessary paging

ServiceNow & Observability Integration Leadership

• Own integration between Dynatrace and ServiceNow ITSM/ITOM, including:

  • Incident, Event Management, and CMDB alignment

  • Service mapping and dependency visibility

  • Governance for application/service tagging

• Define standards for:

  • Automated incident creation and resolution

  • Priority assignment and routing logic

  • Monitoring-to-ITSM data synchronization

Team Leadership & Cross-Functional Influence

• Provide technical leadership and mentorship across SRE, platform, and application teams

• Act as a central point of coordination between engineering, cloud, and ITSM teams

• Lead workshops and working sessions to:

  • Drive monitoring standardization

  • Align teams on reliability practices

  • Influence upstream architectural decisions

Operational Excellence

• Establish KPIs and drive improvement in:

  • Incident response and resolution times

  • Alert quality and paging effectiveness

  • Monitoring coverage across critical services

• Provide leadership with clear visibility into service health and reliability trends

Required Qualifications

• 7+ years in Site Reliability Engineering, monitoring, or production engineering

• Proven experience in a technical leadership or lead engineer role

• Deep hands-on experience with:

  • Dynatrace (or equivalent observability platforms)

  • Microsoft Azure (IaaS, PaaS, networking, identity)

  • ServiceNow ITSM / ITOM (incident, event management, CMDB)

• Demonstrated ability to:

  • Design and lead enterprise monitoring/SRE architectures

  • Drive platform and tooling decisions

  • Integrate observability, ITSM, and paging solutions

Preferred Qualifications

• Experience leading SRE or observability transformation initiatives

• Strong expertise with Dynatrace 6ServiceNow integrations

• Experience modernizing or consolidating paging/on-call tooling

• Familiarity with:

  • Azure-based SRE tooling or AI-assisted operations

  • Automation frameworks (GitHub Actions, Runbooks, etc.)

  • Infrastructure as Code (Terraform, ARM, Bicep)

Success Metrics

• Reduction in alert noise and unnecessary paging

• Improved incident routing accuracy and MTTR

• Increased adoption of self-healing and automated workflows

• Strong alignment between monitoring, CMDB, and service ownership

• Enterprise-wide adoption of SRE and monitoring standards