About the Role:The Site Operations Manager - Specialty Services is responsible for leading and overseeing all operational activities at the assigned site or territory. Reporting to the Field Services Director this role ensures that specialty services are delivered safely, efficiently, and profitably while maintaining the highest level of customer satisfaction. The Site Operations Manager provides strategic, operational, and commercial leadership across a diverse portfolio of industrial specialty maintenance services while fostering a culture grounded in Safety, Quality, Growth, and Talent Development.
Qualifications:- Bachelor's degree in Engineering, Business Administration, or related field preferred; equivalent industry experience may be considered.
- 5+ years of experience in operations leadership within industrial services, maintenance, or specialty field services.
- Working knowledge of field machining, bolting/torquing, induction heating, rotor repair, or related services preferred.
- Strong leadership, communication, and decision-making skills.
- Familiarity with industrial safety programs and regulatory compliance requirements.
- Technical background in industrial maintenance, mechanical services, or specialty field services.
- Demonstrated success with P&L responsibility and operational leadership.
- Experience managing multi-disciplinary field service teams in a fast-paced, customer-driven environment.
- Proven ability to manage conflicting priorities and rapid response operations while maintaining focus on safety, quality, and profitability.
- Ability to operate autonomously with high accountability in alignment with an owner-operator philosophy.
- Proficiency in operational planning, financial management, and performance metrics.
- Ability to travel throughout the territory as required to support operations and client relationships.
Responsibilities:- Lead daily site and field operations to ensure safe, efficient, and high-quality service delivery.
- Supervise and develop field personnel, ensuring proper staffing, training, and resource allocation.
- Manage specialty service operations including bolting and torquing, induction heating, rotor repair, field machining, and other mechanical services.
- Maintain responsibility for operational performance including revenue growth, budgeting, forecasting, and cost control.
- Coordinate rapid response service mobilizations while balancing competing operational priorities.
- Build and maintain strong relationships with customers and support business development initiatives.
- Ensure compliance with company safety policies, client requirements, and regulatory standards.
- Monitor operational performance metrics and implement improvements to enhance efficiency and service quality.
Skills:The Site Operations Manager utilizes leadership and communication skills daily to effectively coordinate teams and stakeholders, ensuring clear understanding of goals and expectations. Analytical and problem-solving skills are essential for interpreting performance data, identifying operational bottlenecks, and implementing corrective actions. Knowledge of safety and regulatory compliance is applied continuously to maintain a secure work environment and avoid legal risks. Project management and organizational skills enable the manager to oversee multiple initiatives simultaneously, balancing priorities and resources efficiently. Additionally, proficiency with ERP systems and data analysis tools supports informed decision-making and drives continuous improvement efforts.
