Site Operations Manager - Sports & Entertainment VenueLocation: Northern CaliforniaSalary: $120,000 annuallyLead the Janitorial Operations for a Professional Sports and Entertainment VenueReporting to the District Manager, this position is responsible for the overall performance of a complex, high-volume operation supporting games, concerts, special events, and daily facility needs. The Site Operations Manager will lead a diverse unionized workforce that may include managers, supervisors, leads, full-time and part-time team members, event and post-event staff, and approved contract labor.
The successful candidate will be a visible, hands-on leader with extensive experience managing large venue operations, building strong client relationships, developing high-performing teams, and delivering exceptional service in a fast-paced environment.
Key ResponsibilitiesVenue and Event Operations- Plan, coordinate, and oversee all aspects of daily housekeeping, event cleaning, and post-event cleaning operations.
- Develop comprehensive staffing and deployment plans based on event schedules, attendance projections, venue configurations, and client requirements.
- Inspect arena seating, suites, concourses, restrooms, premium areas, offices, back-of-house spaces, and other assigned areas to ensure operational readiness and service quality.
- Ensure cleaning services are coordinated and executed safely, efficiently, professionally, and in accordance with contractual expectations.
- Respond to client concerns with urgency, professionalism, and effective follow-through.
- Remain accessible and highly visible during major events, operational transitions, and other critical service periods.
Client and Stakeholder Partnership- Serve as the primary liaison between Pritchard Sports & Entertainment Group and the venue's management team.
- Build trusted relationships with client leaders, venue partners, third-party vendors, and internal stakeholders.
- Participate in operational meetings, event-planning meetings, post-event reviews, and other internal or external meetings as needed.
- Provide timely updates regarding staffing, service delivery, safety, quality, and operational risks.
- Oversee approved subcontractors and third-party service providers to ensure performance aligns with contractual and operational standards.
Labor Relations and Union Workforce Management- Lead daily operations within a unionized work environment while maintaining productive, professional relationships with union representatives, shop stewards, employees, and venue leadership.
- Apply and administer collective bargaining agreements consistently, including provisions related to scheduling, seniority, job assignments, overtime, attendance, employee classifications, work rules, and disciplinary procedures.
- Partner closely with Human Resources and Labor Relations when addressing grievances, investigations, corrective actions, employee concerns, and contract-interpretation matters.
- Maintain accurate documentation and ensure management decisions comply with collective bargaining agreements, company policies, and applicable labor laws.
- Train and coach managers and supervisors on effective union workforce management and consistent application of contract requirements.
- Support labor-management meetings, grievance resolution, contract implementation, and collective bargaining preparations as needed.
- Anticipate labor-related operational risks and develop practical solutions that protect service continuity, employee relations, and client satisfaction.
Required Union Labor Experience- Substantial, hands-on experience managing a large, unionized workforce in a complex, high-volume operation is required.
- Demonstrated knowledge of collective bargaining agreements, grievance procedures, progressive discipline, seniority provisions, scheduling requirements, overtime rules, and union work practices.
- Proven ability to build effective working relationships with union representatives and shop stewards while maintaining management accountability and operational standards.
- Experience working in partnership with Human Resources, Labor Relations, and legal counsel on sensitive employee and labor matters.
- Union workforce experience within a major arena, stadium, convention center, entertainment venue, hospitality operation, or large-scale janitorial environment is strongly preferred.
Team Leadership- Lead, coach, and develop managers, supervisors, leads, and frontline team members.
- Plan schedules and assign work for full-time, part-time, event, and post-event employees.
- Partner with Human Resources and Talent Acquisition on workforce planning, interviewing, hiring, onboarding, employee relations, performance management, and corrective action.
- Establish clear performance expectations and hold leaders accountable for service quality, productivity, attendance, safety, and employee engagement.
- Develop and conduct operational, equipment, service, and safety training programs.
- Foster a respectful, inclusive, and service-focused workplace culture.
Financial and Administrative Management- Develop, manage, and monitor the site's operating budget, labor expenses, supplies, equipment, and other controllable costs.
- Maintain appropriate financial procedures, records, accounts, and internal controls.
- Track the cost of work performed and prepare cost estimates, labor reports, and event settlements as requested.
- Review payroll and labor reports for accuracy and timely submission.
- Maintain required logs, inspection reports, safety reports, staffing records, and other operational documentation.
- Manage inventory and submit timely requisitions to maintain appropriate levels of equipment, chemicals, uniforms, and supplies.
Quality, Safety, and Compliance- Develop, implement, and maintain standard operating procedures for all assigned areas.
- Establish quality-control processes, inspection standards, and corrective-action plans.
- Support preventive maintenance programs for janitorial equipment and other assigned assets.
- Establish, communicate, and monitor work-performance and safety standards.
- Ensure compliance with applicable company policies, client requirements, OSHA standards, and federal, state, and local regulations.
- Promptly document and escalate safety incidents, service concerns, employee matters, and operational risks.
- Perform other duties and responsibilities as assigned by the District Manager or Vice President of Operations.
Qualifications- Five or more years of progressive operations leadership experience in janitorial, environmental services, facilities management, or a related service industry.
- Demonstrated experience managing cleaning or facility operations within a large sports venue, arena, stadium, convention center, entertainment complex, or similarly high-volume environment is strongly preferred.
- Experience leading a large, multilayered workforce that includes managers, supervisors, frontline employees, event staff, and contract labor.
- Strong knowledge of event-based staffing, workforce deployment, quality assurance, safety compliance, and large-scale cleaning operations.
- Proven ability to manage budgets, labor costs, payroll, inventory, operational reporting, and performance metrics.
- Exceptional client-relations, communication, problem-solving, and organizational skills.
- Ability to remain calm, decisive, and service-focused in a highly visible, fast-paced environment.
- Proficiency with business technology and workforce-management, scheduling, reporting, and Microsoft Office applications.
- Bachelor's degree in business, hospitality, facilities management, operations, or a related field is preferred. Equivalent relevant experience will also be considered.
- Professional fluency in English and Spanish is a plus.
- Ability to work a flexible schedule based on venue and event needs, including evenings, overnight shifts, weekends, holidays, and extended hours.
- Ability to perform the essential functions of the position, with or without reasonable accommodation.
Compensation and Benefits- Annual starting salary: $120,000
- Medical, dental, and vision plan options
- 401(k) eligibility after one year of service
- Company-provided cell phone and laptop
