Passionate about enhancing the online shopping experience
Technical and analytical skills for data-driven decision making
High initiative and organizational skills in a fast-paced environment
Strong communication and presentation abilities
Proficient in Microsoft Excel, Airtable, Miro, PIM systems, and digital tools
Bachelor’s Degree or equivalent
Responsibilities
Leverage site analytics and customer metrics to enhance site experience
Act as the visual expert for site categories, aligning with market trends
Generate and review site reports to support business assessments
Collaborate with cross-functional teams on marketing and product launches
Manage seasonal shot requests and product taxonomy setup
Ensure high-quality site accuracy impacting customer experience
Conduct weekly site review meetings for upcoming launches and promotions
QA the site daily for navigation and promotional setup
Utilize third-party tools for optimal customer experience
Partner with teams to implement and operationalize site technologies
Benefits
Opportunity to work in a dynamic and high-performing team
Engagement with cross-functional partners
Access to the latest digital trends and technologies
Chance to influence the online shopping experience
Involvement in strategic marketing and promotional initiatives
Full Job Description
About the Role The Site Merchandiser role is part of a dynamic and high-performing team that prides on blending the art and science of site merchandising. Here, you’ll have an opportunity to manage the end-to-end site experience and ensuring it aligns with the product to site, promotional messaging, pricing, marketing and campaign launch strategies. You will partner with Site Merchandising, Merchandising, Marketing, Digital Operations, Promotions, Sample and Photo Studio teams to produce a best-in-class online shopping experience. Your talent for flawless will be key to bringing product strategies to life across multiple customer touchpoints throughout the digital journey.
What You'll Do
Leverage site analytics, customer engagement metrics, and brand product direction to drive a high converting & frictionless site experience
Act as the visual expert for your site categories ensuring site merchandising ties back to seasonal investments, big ideas, and market trends
Generate and review site reports for division and categories to support in-season business assessment, recommend site actions to drive optimal KPIs
Partners with Merchandising, Marketing, Digital Operations and fellow Site Merchant partners to support key commercial plan, HP marketing, email and social launches
Manages seasonal shot requests & strategy, product tags mapping and taxonomy setup that is competitive, intuitive and customer facing
Ensuring accuracy and high-quality level of work across the site, with an understanding of its impact on the customer experience
Manages weekly site review meetings to discuss upcoming marketing launches, promotions, product launches, and shifts to navigation
QA and review the site daily to ensure proper setup of navigation, product mapping and promotions that follows the strategic intent
Utilize third-party vendor tools including product recommendations, outfitting, search results, and SEO to drive an optimal customer experience and support test initiatives
Partner with key cross functional partners to test, implement and operationalize site technologies and capabilities. Act as a SME for 1+ site technologies.
Continuously keeping up to date competitively on the latest digital trends, site taxonomy and setup, collections, special shops, and overall tech
Who You Are
5+ years of merchandising or ecommerce experience
Strong leadership skills
Passionate about the customer, the online shopping experience with a keen eye to visual site merchandising
Must have strong technical and analytical skills with ability to use data to assess the business and drive decisions
High level of initiative and organization, with the ability to manage ambiguity, uncertainty and changing directions in a fast-paced dynamic environment
Demonstrate strong listening, verbal, written and presentation skills
Ability to collaborate and build strong relationships with cross-functional partners
Ability to identify inefficiencies and inaccuracies and proactively find resolution
Excellent computer skills, fluent in Microsoft Excel, Airtable, Miro, PIM system, and 3rd party digital tools
