4-year degree in business or equivalent experience
3 years in Baggage Handling Systems (BHS) operation & maintenance
5 years of leadership experience
Supervisory experience in service or airport environment preferred
Project Management or Organizational Development experience
OSHA 10 or 30 Certification
Proficient in Microsoft Office (Outlook, Word, Excel)
Strong organizational, written, and verbal communication skills
Excellent interpersonal skills, customer service oriented
Responsibilities
Establish short and long-term priorities and goals
Manage customer contract requirements
Conduct regular relationship meetings with customers
Ensure customer satisfaction and quality standards
Oversee daily operational and administrative activities
Assist in preparing the annual site budget
Perform regular financial report reviews
Benefits
Ongoing career development and training opportunities
Collaborative team environment
Comprehensive health benefits
Wellness program
Paid time off and holidays
Employee assistance program
Retirement savings plan with company match
Education and tuition assistance
Employee discounts
Uniform/footwear program
Full Job Description
The Site Manager will be responsible for the business, customer service, and financial aspects of the site.
Compensation:
Full Time
Weekly Pay
Annual Salary: Starting at $85,000 (Depending on Experience)
Work Schedule:
Monday - Friday, 8:30 am - 5:00 pm; however, occasional changes in the work schedule may occur, based on operational needs.
Benefits and Perks You'll Appreciate:
Ongoing career development and training opportunities
Collaborate with a team in a dynamic environment
Comprehensive health benefits
Wellness Program
Paid Time Off
Paid Holidays
Employee Assistance Program
Retirement Savings Plan with Company Match
Education and Tuition Assistance Program
Employee Discounts
Uniform/Footwear Program
Responsibilities:
Establish priorities and goals (short and long term) in order to support the vision and strategic objectives of the Company
Manage, and adhere to, the requirements of the customer contract
Conduct relationship meetings with the Customer on a regular basis to:
Ensure customer satisfaction
Ensure that quality standards are being attained
Assess the potential for future work/sales
Manage and modify, as needed, the work processes and methods to meet contract and company objectives
Manage the day to day operational and administrative activities of the site:
Hiring/Recruitment
Personnel Relations
Training/Career development of staff
Performance evaluations
Disciplinary actions
Morale/ Motivation of staff
Staff meetings
Work assignments
Adhere to company training programs
Adhere to applicable OSHA, state, local, and Company safety laws, regulations, policies, and procedures
Assist in the preparation of the annual budget for the site
Perform regular review of the financial reports for the site
Accounts receivable/payable
Capital expenditures
Payroll
Able to work a flexible schedule (the airport is a 24/7 operation)
Safety and compliance training as required
Perform other related job duties as assigned
Qualifications:
Minimum of a 4-year college degree in a business-related discipline and/or a minimum of 4 years of equivalent work experience in a related field
Must be able to read, write, speak, and understand English
Please note that these requirements may be superseded by higher contract requirements
Minimum of 3 years of experience in Baggage Handling Systems (BHS) operation & maintenance
Minimum of 5 years of leadership experience
Supervisory experience in a service industry, or
Supervisory experience in an airport environment (preferred)
Project Management or Organizational Development Experience (documented)
Possess OSHA 10 or OSHA 30 Certification
Computer skills, with proficiency with Microsoft Office products: Outlook, Word, Excel, etc.
Excellent organizational skills: ability to manage time effectively to meet deadlines
Excellent written and verbal communication skills; ability to write reports and business correspondence
Strong interpersonal skills; must be a team player and customer service oriented
Physical Requirements:
Ability to stand and/or walk for extended periods of time
Ability to sit, stand, push, pull, stoop, kneel, crouch, reach, or crawl on a frequent basis.
Ability to lift up-to 50 pounds
Ability to withstand exposure to hot, cold, wet, or humid conditions
Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Additional Requirements:
The employee must be able to successfully pass a drug screening, a drivers' license check and validation, a ten (10) year Criminal History Records Check (CHRC), federal fingerprinting and security threat assessment as well as airport security badging.
Continued employment is subject to all the above requirements on an ongoing basis, failure of passing any of the above requirements may result in immediate termination.
