SummaryThe Site Manager Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). This position manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop associates, and provides a communication channel between hospital executives and TRIMEDX. The Clinical Engineering Site Manager also directs Joint Commission inspections and ensures that TRIMDEX services are in compliance with regulatory standards.
This position is located in Longview, WA with additional responsibilities in Ketchikan, AK. Approximately 20-25% travel required, including monthly travel from Washington to Ketchikan, Alaska.ResponsibilitiesLeadership:
- Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
- Motivate others through praise, recognition, and rewards.
- Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible.
- Coach and mentor technicians, , and supervisors. Provide feedback on performance and Document habits to deliver continuous service excellence.
- Influence change through recommendations. Guide other professionals based on credibility and technical knowledge.
- Provide clear direction to ensure collective achievement of goals and objectives.
- Create an environment of respect, collaboration, and open communication.
- Identify and support development needs of direct reports and team members including connecting them to resources both internally and externally to ensure a culture of continuous improvement.
- Create high levels of employee engagement by understanding organizational and personal drivers that impact drivers and developing action plans that deliver increased engagement.
- Set clear goals and expectations for teams, monitor, and enable performance and intervene with appropriate action when performance gaps occur and provide timely, honest feedback. Ensure that associates complete assigned actions by required deadlines.
Operations Management
- Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in-house parts.
- Use policies as guides and apply sound judgement in day-to-day activities.
- Answer questions and meet with others to discern the root cause of technological/process problems.
- Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory.
- Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central Office.
- Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented.
- Provide timely feedback on projects and other requests as assigned.
- Identify variances to the norm, and make decisions about immediate corrective action.
- Administer MEMP to key performance measures.
- Manage site KPI's (PM's, WOT's, Alerts and Regulatory).
- Manage the work order approval process.
- Support and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actions.
- Set local strategy to achieve goals operating within set parameters, policies, or management. Authority to determine local strategies and execute.
- Champion and lead continuous improvement initiatives including evaluating site wide metrics root cause. Build corrective actions to bring back to the standard. Identify variances to the norm and make decisions about corrective actions
- Define and recommend solutions to satisfy issues raised by external customer (System C-suite level). Ensure regular interaction with external customers
Account Management & Development
- Provide the opportunity to choose methods, operate within set parameters (policy or management); set local strategies to achieve goals.
- Identify and pursue opportunities for business entry.
- Responsible for site and budget readiness.
- Deliver Quarterly Value Reviews (QVR's) and/or System-level reports or meetings.
- Define and recommend solutions to satisfy issues raised by external customers (Hospital C-suite level), and provide regular interaction with external customers.
- Build relationships across a diverse and complex customer base.
- Effectively collaborate with customers and vendors to develop win-win solutions.
- Promote opportunities for scope of service expansions.
- Accountable for long term technical strategic scope of service expansion.
- Oversee multiple accounts and/or system level responsibility .
- Engage with the client locally and understand growth opportunities.
- Provide information and insight into operational leadership, client services and key internal stakeholders as appropriate.
General
- May be over one site or multiple sites that are between $3M to $10M in revenue.
- Financial management P&L responsibility.
- Narrow financial and operational business targets with a focus on tactical operations.
- May have additional time and material (T&M) sites and/or other small profit and loss (P&L) sites that are affiliated with assigned customers or in close geographic proximity.
- Travel may be required based on customer or business needs.
- All other duties as assigned .
General time horizon for tasks and planning
- Weekly: 10%
- Monthly: 50%
- Quarterly: 30%
- Annually: 10%
Skills and Experience- Minimum 5 years' experience in a clinical engineering or equivalent environment with proven business acumen and ability to develop others.
- Minimum 3 years of people leadership experience.- Experience requirements will be waived for successful graduates of the TRIMEDX Clinical Engineering Leadership Program.
- Ability to manage day-to-day and long-term site operations.
- Ability to lead, motivate, and develop others.
- Ability to perform financial analysis and calculate budgets, revenue, and costs.
- Knowledge of Microsoft Office applications required.
- Strong written, verbal, and presentational communication skills.
- Ability to think and manage strategically. -
- Build relationships across diverse customer base.
- Provide mentoring to Supervisors and Senior Technicians.
- Preferred path includes prior experience as an Assistant CE Manager, Senior Technician, Supervisor, or other leadership development program.
- Manage processes through analysis of variances to the norm, and making decisions about immediate corrective action.
Education and Qualifications
- Bachelor's degree in electronics, engineering or technological field required or equivalent experience
- Technical certification such as A+, CBET, CRES, CLES, or CCE preferred.
Applicants can expect a compensation range of $91,000 - $146,000 for this opportunity. This is the reasonable estimate that TRIMEDX believes it might pay for this particular job based on applicable circumstances at the time of posting. TRIMEDX may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant's experience and qualifications.
TRIMEDX may also provide associates with benefits that include health/dental/vision, HSA/FSA, matching retirement plans, paid vacation and parental leave, adoption/infertility assistance, and more!
