About the RoleAs the Site Lead, Operations, you will provide strategic and operational leadership for integrated facilities and workplace services at a major client site. You will be accountable for overall site performance, leading cross-functional teams across facilities operations, engineering, workplace services, projects, finance, quality, compliance, health and safety, and client engagement.
As the senior site leader, you will ensure services are delivered safely, efficiently, compliantly, and in alignment with client business objectives and CBRE standards. You will build strong client relationships, drive continuous improvement, and lead a high-performing team focused on operational excellence.
This role reports to the Director of Operations and is an on-site position five days per week.
What You'll DoLeadership & People Management- Lead, coach, and develop a cross-functional team of managers, technical professionals, and service providers.
- Establish clear goals, performance expectations, and accountability.
- Drive employee engagement, professional development, succession planning, and organizational effectiveness.
- Foster a culture of collaboration, inclusion, safety, and continuous improvement.
Client Relationship Management- Serve as the primary client contact and trusted advisor for site operations.
- Build strong relationships with client stakeholders and understand key business priorities.
- Lead business reviews, performance discussions, and strategic planning efforts.
- Communicate risks, opportunities, and solutions while ensuring timely issue resolution.
Operations & Service Delivery- Provide leadership across facilities operations, engineering, workplace services, projects, quality, compliance, and support functions.
- Ensure services are delivered safely, effectively, and in accordance with client and CBRE standards.
- Monitor operational performance, identify improvement opportunities, and implement corrective actions as needed.
- Drive service excellence through performance management, standardization, and continuous improvement.
Financial & Business Management- Manage operating and capital budgets, forecasts, and financial performance.
- Monitor spending, identify cost-saving opportunities, and drive productivity improvements.
- Support capital planning, infrastructure investments, and project prioritization.
- Ensure financial controls and procurement practices are followed.
Quality, Compliance & Risk Management- Promote a culture of quality, compliance, and operational discipline.
- Ensure readiness for audits, inspections, and regulatory requirements.
- Manage operational risk and develop mitigation strategies.
- Partner with internal and client stakeholders to resolve complex operational and compliance issues.
Vendor & Project Oversight- Lead relationships with vendors, contractors, and service partners.
- Establish performance expectations and monitor service delivery.
- Oversee capital projects and operational initiatives, ensuring projects are delivered on schedule, within budget, and aligned with business objectives.
- Drive innovation and continuous improvement initiatives that enhance operational performance and workplace experience.
What You'll NeedRequired Qualifications- Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required.
- 5+ years of leadership experience in facilities management, operations, engineering, workplace services, project management, or related fields.
- Experience leading complex, cross-functional operations and teams.
- Strong client relationship management and stakeholder engagement skills.
- Experience managing budgets, forecasting, and operational performance.
- Demonstrated ability to lead through change and drive organizational results.
- Strong problem-solving, communication, and decision-making skills.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word.
Preferred Qualifications- Professional certification in Facilities Management or a related discipline.
- Experience within regulated, compliance-driven, or quality-focused environments.
- Experience overseeing capital projects, facility infrastructure, and vendor management programs.
Key Leadership CompetenciesSuccessful candidates will demonstrate:
- Strategic and business-focused decision making.
- Strong people leadership and talent development capabilities.
- Financial and operational acumen.
- Exceptional client relationship management skills.
- Cross-functional leadership and influence.
- Continuous improvement mindset.
- Commitment to quality, compliance, and safety.
- Ability to execute priorities and deliver results in a dynamic environment.
Applicant AI Use DisclosureWe value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Disclaimer: Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
