Country United States / US City LA PORTE
Area
Texas

Workplace location LA PORTE-LA PORTE PLANT(TX-USA) Employer company TotalEnergies American Services, Inc. Domain Information Systems Type of contract Regular position Experience Minimum 6 years

Context & Environment

Activities

This position requires technical experience with a broad working knowledge of workstations, operating systems and application software. Communicate regularly

with customers to ensure satisfaction and escalate problems to other IT groups or management as needed. Works closely with regional IT groups, business units,

and vendors to support initiatives and solutions. Works under minimal supervision and can solve operational problems independently, quickly and completely.

Responsible for simple project components; is a key contributor to projects and is critical to project success; ensures that appropriate management is apprised of

project status. And other duties as assigned.

The Site Lead for La Porte (Plant/Tech Center) is a pivotal role, responsible for leading and managing the IT Services and team to ensure the efficient operation of

the company's IT infrastructure. This position is integral to both business and IT operations, bridging the gap between technical teams and business units.

Activities:
• Coordinate and Support the IT Proximity Service to ensure efficient operation of the company's IT infrastructure and end user computing environment
• Provide input for developing IT policies and procedures to ensure data security and compliance.
• Oversee the installation, configuration, and maintenance of hardware and software systems in our enterprise and lab environments
• Provide 1st and 2nd level technical support to end users, ensuring proper functionality and adherence to corporate standards.
• Promote and follow the IT processes, procedures, and policies within the LBU as well as TGITS.
• Collaborate with the management team within the Local Business Unit and IT. Establish regular meetings (target weekly) with site management to

document priorities, IT needs and to review IT Services. Communicate those priorities with Central IT managers to determine IT action plan(s).
• Provide onsite IT support during crises like hurricanes as directed by local management.
• Ensure that the IT Inventory (PC's, mobile phones, TIM Devices, LAN/WAN, Printer) maintained via standard TotalEnergies CMDB
• Coordinate the delivery of Cyber Security efforts as it relates to the enterprise and lab environments. Take ownership of site cyber security audit action

items as required.
• Complete all the required training and participate in cyber security efforts as well as maintaining a safe and secure work environment.
• Produce IT status reports and KPI's as required to ensure visibility of IT activities at the site.
• Actively contribute and participate in Hurricane and crisis event drills and incidents
• Ensure end user devices, infrastructure, and applications are compliant (Obsolescence & Patching).
• Contribute to the first diagnosis in the event of incidents to facilitate support by TGITS.
• Understand and apply the operating methods for managing escalations.
• Ensure that all incidents and service requests for the site are resolved. Define action plans as required to resolve issues and move projects forward
• Ensure the proper deployment of IS sector projects within the subsidiary.
• Contribute to the Long-Term Plan IT budget process.
• Ensure that OPEX and CAPEX budget for IT is respected.
• Consider projects and the local impact on local IT budgets

Candidate Profile

Education/Qualifications:
• Customer service oriented, excellent written and verbal communications skills, ability to multi-task, work well with others.
• College degree or equivalent work experience. Preferably, a bachelor's degree in information systems.
• Minimum 7 years of experience with end user and infrastructure support in office environments.
• Knowledge of Voice Services, Video Conference, Printing, PC hardware and software, Microsoft operating systems, Intune & SCCM, productivity tools, data

security, Active Directory user and computer management, networking essentials, and Microsoft365 applications (TEAMS, Outlook, OneDrive, SharePoint,

Power BI, PowerApps, Forms)
• Excellent English speaking and writing proficiency. French speaking /comprehension is a plus.
• Knowledge of fiber optic, Ethernet Cable testing and troubleshooting preferred.
• Experience with ServiceNow help desk software and ITIL Methodology is preferred.
• 24/7 Availability

Additional Information