Site Director

Radial • $100K — $120K *

Shepherdsville, KY 40165In-Person

Business Services

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

5+ years of operations leadership experience in high-volume 3PL fulfillment environments, preferably eCommerce and omni-channel.
Bachelor's degree strongly preferred.
Lean Six Sigma Green Belt certification preferred; company-supported training available post-hire.
Proven track record in meeting KPIs, SLAs, and operational goals.
Strong leadership skills managing diverse teams and seasonal labor expansions.
Experience in driving employee engagement and fostering inclusive cultures.
High financial acumen with expertise in budget management and cost control.

Responsibilities

Own site financial performance, including budget development and cost management.
Establish and enforce financial controls and vendor oversight.
Drive continuous improvement initiatives using Lean/Six Sigma methodologies.
Ensure compliance with client-specific SOPs and service commitments.
Lead onboarding and transitions for new clients, ensuring operational recovery during performance issues.
Oversee site safety programs and compliance with regulations.
Develop talent and succession plans to ensure leadership continuity.

Benefits

Opportunities for career advancement and development.
Comprehensive benefits package including medical, dental, and vision.
Family planning coverage, including fertility and adoption benefits.
401K matching with immediate vesting after 6 months.
Generous PTO policy.
Educational assistance and additional perks.

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Full Job Description

Site Director

Role Summary:
The Site Director oversees Paxon's fulfillment center in Shepherdsville, KY, and acts as the business owner responsible for site performance across operational excellence, financial outcomes, client satisfaction, safety, compliance, facility maintenance, scalability, and employee engagement. The role leads and directs site operations to achieve key business objectives, owns fulfillment client P&Ls and EBIT, and drives a high-performing, inclusive work environment for associates.

Responsibilities:

Financial & Operational Leadership

Owns site-level financial performance by developing the annual budget, to include EBIT, margin defense, and cost management.
Establishes and enforces site-level financial controls, including vendor spend oversight, PO approvals, and cost governance.
Partners with Finance to validate labor, automation, and operating cost assumptions.
Review and follow up on production, efficiency, cost, and inventory accuracy results, ensuring corrective actions are implemented.
Maintain operational ownership of all site processes, systems, and controls required to meet service, cost, safety, and compliance objectives.
Interact with senior management, providing updates and solutions related to business performance and operational risk.

Continuous Improvement & Performance

Drive, develop, and lead continuous improvement initiatives aligned with yearly improvement targets.
Build and sustain a culture of continuous improvement through execution of Lean / Six Sigma methodologies.
Balance safety, quality, delivery, and cost across highly variable volume environments.

Client & Network Leadership

Ensure client-specific SOPs, KPIs, and service commitments are implemented and audited for compliance.
Lead site execution for new client onboardings, transitions, and exits.
Drives client satisfaction by owning end-to-end execution of client service commitments and leading operational recovery during performance degradation.
Collaborate with other Paxon teams to support best practice sharing and drive network-wide improvement.

Site Safety, Compliance & Risk (Explicit SQDCP Ownership)

Own site safety performance as a core pillar of operational excellence, including workplace safety programs, incident prevention, OSHA compliance, safety training, and corrective action management.
Own overall facility maintenance strategy and execution, including preventative maintenance programs, building systems reliability, vendor oversight, and timely resolution of infrastructure issues to ensure a safe, compliant, and operationally efficient site.
Ensure the facility remains in compliance with all federal, state, and local ordinances, laws, regulations, and Paxon policies/practices.
Serve as site owner for regulatory audits and business continuity planning.
Act as site Incident Commander during major incidents, coordinating response, communication, and recovery efforts.

People Leadership & Employee Engagement

Develop talent and site succession plans to ensure leadership continuity and bench strength.
Provide direction, coaching, and support for direct reports to ensure productivity, quality, and professional development objectives are met.
Lead employee engagement initiatives to foster a healthy, inclusive, and high performing work environment.
Ensure regular associate communication and feedback mechanisms, including site town halls and roundtable discussions.
Drive high levels of employee engagement by celebrating success and partnering with HR to translate engagement insights into action plans.

Technology & Systems

Maintain a working knowledge of all operational processes and support systems.
Own site technology readiness, including WMS configuration, system stability, and scalability to support growth and peak operations.
Partners with IT, Automation Engineering, Product and other support teams to define requirements, support testing, and ensure production readiness.

Qualifications

5+ years of progressive operations leadership experience with a proven ability to lead and manage a fast-paced, high-volume, multi-client 3PL fulfillment operations, particularly in eCommerce, DTC/B2C, B2B, omni-channel, and cross-dock environments, is strongly preferred.
Bachelor's degree strongly preferred.
Lean Six Sigma Green Belt certification strongly preferred. If not currently certified, successful candidates may be required to complete company-supported certification training within 6 months of hire.
Demonstrated experience planning and executing site operations to meet KPIs, SLAs, safety, quality, delivery, and cost goals.
Strong people leader with experience managing multi-level leadership teams, large associate populations, and seasonal labor expansions.
Proven success driving engagement, talent development, and inclusive, high-performing cultures.
Lean and continuous improvement leader with hands-on, data-driven problem-solving skills and a track record of driving operational excellence and organizational transformation.
High financial acumen, including forecasting, annual budget management, cost control, and balancing operational performance within defined financial targets.
Strong communication, presentation, and influencing skills across associates, clients, senior leadership, and cross-functional partners.
Ability to operate with urgency, quickly identify issues, implement corrective actions, and drive results in variable-volume environments.
Demonstrated experience driving site safety performance, regulatory compliance, and incident prevention in partnership with HR and Safety teams.
Proficient in developing performance metrics, operational reporting, and planning tools (advanced spreadsheet and reporting skills).
Experience operating unit-pick, multi-client fulfillment centers and working knowledge of WMS/WCS platforms (e.g., Manhattan, Pyramid, or comparable systems) strongly preferred.
Proactive, highly analytical, and effective planner with strong organizational agility

Travel:

This position is not remote.
Travel required 5% -10%

Benefits:

Opportunities to develop and explore career advancement
Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
Family planning coverage, including Fertility & Adoption benefits
401K matching after 6 months with immediate vesting
Generous PTO
Educational assistance and more!

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About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.

Learn more about Radial

Size

7,000 employees

Industry

Business Services

Founded

1999

* Ladders Estimates

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