Illinois Tool Works

Site and Service Manager

Illinois Tool Works • $97K — $125K *
Carol Stream, IL 60188In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Operations Management, Supply Chain Management, Engineering, or a related field preferred.
  • 7+ years of progressive leadership experience in operations, equipment rental, service, manufacturing, distribution, or a related industrial environment.
  • Demonstrated success leading multi-site operations and managing geographically dispersed teams.
  • Experience developing, launching, and managing new facilities or operational locations.
  • Strong knowledge of equipment rental operations, repair, maintenance practices, and workplace safety regulations.
  • Proven ability to analyze operational and financial performance metrics and manage vendor relationships.

Responsibilities

  • Provide strategic leadership and oversight of rental, repair, and facility operations across multiple locations.
  • Partner with department leadership to monitor performance and resolve operational challenges.
  • Develop and standardize processes and operational standards to improve efficiency and service quality.
  • Evaluate organizational structure and resource allocation for scalability and productivity.
  • Lead the planning and performance management of new warehouse and service locations.
  • Establish and manage relationships with vendors and service partners, including contract negotiations.
  • Analyze KPIs and operational data to drive continuous improvement and business growth.

Benefits

  • Competitive salary with performance-based incentives.
  • Comprehensive training on company products and sales strategies.
  • Opportunities for professional development and career growth.
  • Supportive team environment with a commitment to innovation and excellence.
Full Job Description
Job Description:

Position Summary

The Site & Service Manager is responsible for overall growth, performance, and strategic direction of the company's rental and repair operations across multiple locations. This role provides leadership and oversight for the department, to ensure long term operational efficiency, scalability, and organizational effectiveness. Working collaboratively with department leadership and cross-functional teams, the position assesses operational processes, staffing structures, and business opportunities to support continued growth and improvement. The Site & Service Manager is accountable for ensuring the rental and repair operation is structured and positioned to meet current and future business objectives.

Core Responsibilities:
  • Provide strategic leadership and oversight of site, rental, repair, warehouse, and facility operations across multiple locations to ensure operational excellence and achievement of business objectives.
  • Partner with department leadership to monitor performance, resolve operational challenges, and maintain efficient day to day operations while supporting business continuity.
  • Develop, implement, and standardize processes, procedures, and operational standards that improve efficiency, service quality, consistency, and turnaround times.
  • Evaluate organizational structure, staffing, workflows, and resource allocation to ensure scalability, productivity, and alignment with current and future business needs.
  • Lead the planning, launch, and ongoing performance management of new warehouse and service locations, including operational readiness and facility oversight.
  • Establish and manage relationships with vendors, contractors, landlords, and service partners, including contract negotiations, to support operational effectiveness, and strategic growth.
  • Analyze KPIs and operational data to drive continuous improvement, profitability, customer satisfaction, cost efficiencies, and business growth while providing recommendations and reporting leadership.
  • Oversee purchasing activities, vendor relationships, purchase orders and timely procurement of materials, supplies, and equipment.
  • Growth Mindset - Embraces learning, feedback, and continuous improvement
  • Entrepreneurial Spirit - Takes initiative, identifies opportunities, and approaches challenges with a proactive, solutions-oriented mindset.
  • Ownership & Collaboration - Takes accountability for results while working effectively with others to achieve shared goals.


Qualifications
  • Bachelor's degree in Business, Operations Management, Supply Chain Management, Engineering, or a related field preferred.
  • 7+ years of progressive leadership experience in operations, equipment rental, service, manufacturing, distribution, or a related industrial environment.
  • Demonstrated success leading multi-site operations, managing geographically dispersed teams, and supporting organizational growth.
  • Experience developing, launching and managing new facilities, warehouses, or operational locations.
  • Strong knowledge of equipment rental operations, repair, and maintenance practices, inventory management, customer service, and workplace safety regulations (including OSHA requirements).
  • Proven ability to analyze operational and financial performance metrics, negotiate contracts, manage vendor relationships, and utilize ERP systems, rental management software, Microsoft Office, and reporting tools to drive business results.
  • Growth Mindset - Embraces learning, feedback, and continuous improvement
  • Entrepreneurial Spirit - Takes initiative, identifies opportunities, and approaches challenges with a proactive, solutions - oriented mindset.
  • Ownership & Collaboration - Takes accountability for results while working effectively with others to achieve shared goals.

Preferred Qualifications
  • Lean Manufacturing or Lean Operations experience.
  • Six Sigma Green Belt or equivalent continuous improvement training.
  • Experience with KPI development and performance management.
  • Experience in the welding, industrial equipment, construction equipment or related industries preferred.


Travel: Must be willing and able to travel about 20%

What We Offer:

At ITW Welding, we foster a culture of innovation, collaboration, and growth. You'll join a supportive team that values diverse perspectives and contributions. This position offers opportunities to develop your career while making a meaningful impact in the orbital market.
  • Competitive salary with performance-based incentives.
  • Comprehensive training on company products and sales strategies.
  • Opportunities for professional development and career growth.
  • Supportive team environment with a commitment to innovation and excellence.


Apply today to take the next step in your career with Orbitalum North America.

Compensation Information:

$97.5k-$125k

About Illinois Tool Works

ITW is an industrial manufacturing company that specializes in the fields of industrial machinery, engineering, operations, sales, marketing, finance, and accounting. It's in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which they live and work, the cars they drive, and the mobile devices they rely on. It was founded in 1912 and headquartered in Glenview Nas, Illinois.

Illinois Tool Works Careers

Join the dynamic team at Illinois Tool Works (ITW), a global leader in diversified manufacturing, where innovation and excellence drive us forward. ITW offers unparalleled job opportunities, fostering a culture of growth and leadership in the industry.

Work You’ll Do

At Illinois Tool Works, you will be part of a professional community that thrives on creativity and innovation. Our employees are equipped with the skills needed to succeed and are provided with endless opportunities for professional growth. Engage in work that matters, with projects that transform industries and enhance futures.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a seasoned professional position, ITW offers a range of career paths across various departments. Our team benefits from a supportive and diverse working environment where every member’s contribution is valued.

Innovate and Lead

Join a team where innovation leads to revolutionary solutions in industries worldwide. At ITW, you will work alongside industry experts to develop new ideas and strategies that keep us at the forefront of technological advancements. Your career at ITW will be marked by a continuous journey of growth and leadership.

Develop Your Skills

With ITW’s commitment to professional development and diversity training, you will enhance your skills through targeted training programs and workshops. These opportunities not only boost your career but also ensure you stay competitive in the job market.

Be Part of Our Culture

ITW is dedicated to building a culture that respects and embraces diversity, encourages innovation, and fosters leadership. Our team is our greatest asset, and we believe in providing them with the benefits and resources they need to succeed both professionally and personally.

Networking and Professional Growth

Expand your professional network through ITW’s global presence and collaborative work environment. Engage with professionals across different sectors, gaining insights that can lead to significant career advancements. Our networking events and professional groups help you connect with key industry leaders and peers.

Join Our Team

Search for open positions that match your skills and interests on the ITW Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Stay Connected

Keep up to date with the latest industry trends, company news, and career tips by following our careers blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences and career goals. Explore the opportunities at Illinois Tool Works today and discover how your expertise can help shape the future of our company and the industries we serve. Join us in our mission to achieve excellence through innovation and leadership.
Learn more about Illinois Tool Works
Size
45,000 employees
Market Cap
$68.1 billion
Industry
Manufacturing & Automotive
Net Income
$2.1 billion
Founded
1912
5 Year Trend
+1.2%
Revenue
$12.5 billion
NASDAQ
ITW
* Ladders Estimates

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