Schedule: Monday-Friday | 7:45 AM-5:00 PM
Compensation: $80,000+ annually, depending on experience, with potential quarterly performance-based incentive compensation.
Key Responsibilities
Sales Leadership & Team Development
- Lead, coach, and develop sales representatives to consistently meet and exceed individual and company sales goals.
- Conduct regular one-on-one meetings to review performance, identify challenges, and establish clear action plans.
- Provide hands-on coaching in prospecting, customer relationship management, follow-up, negotiations, and closing techniques.
- Establish clear performance expectations and hold team members accountable for results.
- Identify individual strengths and opportunities for improvement, providing targeted training and support.
- Lead productive sales meetings focused on results, customer opportunities, and continuous improvement.
- Foster a professional, collaborative, and accountable team environment.
Outside Sales & Customer Relationship Development
- Establish and maintain a consistent schedule of outside sales visits with both existing and prospective customers.
- Accompany sales representatives on customer visits to provide coaching, strengthen relationships, and support closing opportunities.
- Proactively identify opportunities to increase business with current customers and develop new accounts.
- Build and maintain professional relationships with contractors, builders, designers, and other industry partners.
- Help the sales team create meaningful customer connections that translate into long-term business relationships.
- Develop strategies to reengage inactive accounts, strengthen underperforming accounts, and expand customer opportunities.
- Ensure customer visits result in documented follow-up, clear next steps, and measurable sales opportunities.
- Represent Chariot professionally at customer meetings, industry events, and business development opportunities.
Sales Performance & Accountability
- Monitor and analyze sales performance, revenue, profitability, conversion rates, and sales activity.
- Use sales reporting and customer data to identify trends, opportunities, and areas requiring improvement.
- Establish measurable goals for customer visits, lead follow-up, account development, and sales growth.
- Ensure the sales team maintains consistent follow-up on quotes, open opportunities, and customer inquiries.
- Develop action plans to address performance gaps and improve sales effectiveness.
- Work with leadership to establish sales priorities, review budgets, and align team efforts with company objectives.
- Maintain visibility into the sales pipeline and ensure opportunities are actively managed through completion.
Sales Operations & Cross-Department Collaboration
- Support efficient daily sales operations while maintaining a high standard of customer service.
- Partner with purchasing, warehouse, accounting, and sales support teams to resolve customer concerns and improve the overall customer experience.
- Promote consistent use of company systems, sales processes, and established procedures.
- Identify opportunities to improve sales workflows, communication, and operational efficiency.
- Assist in developing and implementing sales policies, procedures, and training resources.
- Collaborate with marketing on customer outreach, promotional opportunities, and business development initiatives.
- Support showroom presentation and customer experience standards.
Required Qualifications
- 3+ years of sales management or sales leadership experience, with demonstrated success in coaching teams and driving revenue growth.
- Proven experience in outside sales, business development, or relationship-based B2B sales.
- Strong understanding of sales strategies, pipeline management, customer retention, and account development.
- Demonstrated ability to establish expectations, manage performance, and hold team members accountable.
- Experience using sales metrics and reporting to identify opportunities and improve results.
- Strong interpersonal, communication, negotiation, and problem-solving skills.
- Excellent organizational skills with the ability to manage multiple priorities and follow through on commitments.
- Proficiency in Microsoft Excel, Google Workspace, and CRM or ERP systems.
- Valid driver's license and ability to travel locally for customer meetings.
Preferred Qualifications
- Experience in plumbing supply, building materials, wholesale distribution, construction, or a related industry.
- Familiarity with SAP or similar ERP systems.
- Experience developing outside sales strategies and managing established customer accounts.
- Experience leading teams that balance showroom sales, account management, and outside sales responsibilities.
- Advanced Excel skills, including reporting, formulas, and data analysis.
What Success Looks Like
We are looking for a Sales Manager who takes ownership of both team development and business results.
Success in this position means:
- Sales representatives receive consistent, actionable coaching and support and demonstrate measurable improvement.
- Customer relationships are strengthened through proactive communication and face-to-face engagement.
- New business opportunities are identified, pursued, and converted into sales.
- Sales performance, customer retention, and profitability improve.
- Team members demonstrate accountability, strong follow-up habits, and ownership of their sales pipeline.
- Sales operations run efficiently, with strong communication and collaboration across departments.
Our Interview Process
- Initial phone screening
- First in-person interview
- Final panel interview
- Compensation and benefits review, followed by a potential job offer
