High school diploma or GED required; technical or trade school education preferred.
Five years of general shop or service management experience, or seven years in the truck equipment, crane, or lifting equipment industry.
Strong computer skills, including experience with Windows applications and CRM systems.
Demonstrated leadership skills to hire, engage, train, and develop service technicians.
Valid driver's license and Class B commercial driver's license required.
Responsibilities
Recruit, train, schedule, engage, and retain In-House Service Technicians.
Respond to customer inquiries and service needs, including preparing quotes and processing warranty claims.
Manage work in process to ensure safe and timely service delivery.
Oversee effective utilization of service resources and maintain labor efficiency.
Coordinate facility maintenance and perform service repairs as needed.
Benefits
401(k) with Company match.
Medical, dental, vision, life, and disability insurance options.
Wellness program offered.
Paid Company holidays and Personal Time Off (PTO).
Opportunities for continuous learning and career growth.
Full Job Description
Reach Beyond at PALFINGER as a Shop Service Manager, leading branch service operations at our Jackson, NJ location to deliver safe, timely, and reliable support to our customers. In this role, you will oversee service technicians, manage workflow, and help ensure labor and resources are used effectively. You will champion service excellence and team safety while supporting the continued growth of our service business. This is a hands-on leadership opportunity for an experienced service professional who is ready to strengthen operations and elevate the customer experience.
Your Responsibilities
Recruit, train, schedule, engage, and retain In-House Service Technicians to meet customer and operational demands.
Respond to customer inquiries and equipment service needs, including preparing service quotes and processing warranty claims.
Manage work in process to support safe, consistent, and timely service delivery.
Oversee the effective utilization of in-house service resources and maintain strong labor efficiency.
Coordinate facility maintenance and related expenses, while performing service repairs as operational needs require.
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Your Qualifications
High school diploma or GED required; technical or trade school education preferred.
Five years of general shop or service management experience, or seven years of experience in the truck equipment, crane, or lifting equipment industry.
Strong computer skills, including experience with Windows applications and customer relationship management systems.
Demonstrated leadership skills with the ability to hire, engage, train, and develop service technicians.
Valid driver's license and Class B commercial driver's license, along with the ability to work independently, take initiative, and solve problems resourcefully.
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What We Offer
Competitive compensation: $85K - $132K annually (based on experience).
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.
