Location Gaithersburg, Maryland, United States

SHE Response & Technology Manager

Work Arrangement: Onsite in Gaithersburg, MD to provide site-facing Safety Health and Environment (SHE) technology, response, communications, and data support across Gaithersburg and other sites. Remote work is not an option for this role.

Introduction to Role

Ready to leverage cutting-edge technology and AI to transform enterprise safety systems? As the Response and Technology Manager for the Safety, Health, and Environment (SHE) department, you will own platform administration, optimize digital workflows, and fortify data integrity to enable rapid, data-driven decision making across Chief Operating Officer sites. Approximately 60% of your focus will support Gaithersburg, with 40% supporting other sites. You will partner with site leaders, enterprise SHE, IT, vendors, and subject-matter experts to build a consistent, audit-ready operating model, improve reporting efficiency, and advance safety culture

Typical Accountabilities

· Evaluate workflows and translate business needs into practical technology and AI-enabled improvements that reduce administrative burden, strengthen reporting, and improve decision-making.

· Define and execute the multi-site strategy and roadmap for digital platforms, including SharePoint, Workvivo, Veeva Vault, the AZ SHE System, and related tools.

· Establish governance, standards, and key performance indicators for content lifecycle management, metadata, searchability, permissions, and archival to support accuracy, traceability, and audit readiness.

· Partner with administrators, IT teams, and vendors to manage platform configuration, information architecture, upgrades, outages, releases, and enhancements.

· Manage a transparent backlog and release plan; advise SHE leadership on priorities, risks, trade-offs, timelines, and expected benefits.

· Lead the Gaithersburg SHE Help Desk and support multi-site service channels by setting service levels, quality standards, escalation pathways, case-management practices, and root-cause reviews.

· Serve as the primary Gaithersburg administrator for incident, near-miss, action, and observation data; strengthen user literacy and data integrity while escalating technical issues appropriately.

· Develop guidance, templates, knowledge articles, communications, and training that improve digital proficiency and consistent documentation practices across SHE teams.

· Coordinate communications across intranet, digital signage, presentations, and other channels; measure engagement and refine content based on user needs.

· Support the annual Safety Celebration, quarterly safety collaborations, town halls, and other initiatives that strengthen safety culture and wellbeing.

· Represent SHE in cross-functional forums and lead change-management plans for system and process updates, including communications, training, adoption measures, and managed releases.

· Lead ad hoc, multi-site projects in response to business needs, with clear scope, ownership, timelines, and outcomes.

Schedule & Work Arrangement

This role operates on a hybrid schedule, requiring you to be on-site in the office a minimum of three days per week. While standard working hours apply, you must remain flexible and available to respond to urgent, critical situations outside of typical hours (such as evenings or weekends) as needed.

Minimum Experience

 · Proficiency with AI-enabled tools, Microsoft 365 applications, and Adobe Express, Acrobat Sign, and Acrobat Pro.

· Bachelor’s degree in technology, business, communications, information management, project management, or related discipline.

· 3+ years of experience in a related field.

· Strong written communication, presentation, and public-speaking skills.

· Working knowledge of and technology developments.

Preferred Requirements

· Experience administering or supporting SharePoint, Workvivo, Veeva Vault, incident-management systems, or comparable enterprise platforms.

· Experience developing service-level measures, knowledge-management practices, adoption metrics, or user-support processes.

· Demonstrated commitment to ongoing professional development.

Compensation and Benefits

The annual base pay for this position ranges from $105,710- $125,000 USD Annual. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Date Posted