We are seeking a Salesforce Delivery Manager to own end-to-end delivery of Salesforce initiatives across our enterprise environment - from problem definition through deployment. This is fundamentally a leadership and ownership role: you will drive stakeholder relationships, lead solution design, and hold accountability for outcomes, not just code. Strong Salesforce technical skill is required, but the candidate we're looking for leads first and builds second.
You will guide other members of the Salesforce team, represent technical direction to business stakeholders, and ensure our Salesforce platform aligns with business objectives and scales effectively. As Delivery Manager, you will also own the Release Manager function: deployment strategy, release execution, and ensuring all releases are tracked, documented, and reversible.
Why Join Us?- Work across Sales Cloud, Service Cloud, Experience Cloud, Account Engagement, and a full Conga CPQ & Billing lead-to-cash process
- Own release management and help build the team's DevOps and delivery practices as the platform grows
- Support an organization that has been transporting students safely since 1917
- Fully remote position
Key ResponsibilitiesOwnership & Delivery Leadership
- Own end-to-end delivery on every initiative: problem definition, solution design, stakeholder alignment, development oversight, testing, and deployment - not just the coding phase
- Lead story grooming for all work assigned to the team: every story must have a documented problem statement and functional/technical design, reviewed and aligned with the Director before development begins
- Lead recurring stakeholder and cross-functional standups (e.g. CPQ/Billing) - set the agenda, drive discussion, and deliver specific, contextual status updates
- Proactively surface risk, scope, and dependency considerations before committing to timelines or solutions
- Validate all code against current production behavior before any deployment request; be prepared to explain and defend every change
- Maintain a clear change log for every release documenting all components touched or created
Technical Leadership
- Lead the design and development of custom code solutions leveraging Apex, JavaScript, Visualforce, and Lightning components across multiple Salesforce Clouds, including Sales/Service Cloud, Experience Cloud, Account Engagement, and Conga Contracts/CPQ/Billing
- Translate business requirements into technical designs and solution architecture
- Define and enforce coding standards, best practices, and governance for Salesforce development
- Serve as the primary technical point of contact for Salesforce-related initiatives
Solution Architecture
- Oversee integrations between Salesforce and other enterprise systems using APIs, middleware, and ETL tools
- Ensure data integrity, security, and compliance within the Salesforce ecosystem
Team Leadership
- Coach and mentor junior team members
- Conduct code reviews and provide technical feedback
- Collaborate with business analysts, project managers, and QA
Release Management
- Act as project SME for deployment and release management tools, best practices, and source control
- Define, manage, and execute environment and deployment strategy
- Run data deployments (sandbox seeding) to test features
- Run production releases and be able to roll back or restore if needed
Innovation & Optimization
- Stay current with Salesforce releases, features, and industry trends
- Recommend and implement enhancements to improve system performance and user experience
- Drive automation and efficiency through advanced Salesforce capabilities
The salary range is $121k-$145k annually.
QualificationsQualificationsEducation
- Bachelor's degree in Computer Science, Information Systems, or related field (preferred)
Experience
- 5+ years of Salesforce experience, including hands-on development
- 3+ years in a role with demonstrated end-to-end ownership - not just technical leadership, but direct accountability for stakeholder relationships, requirements gathering, and delivery outcomes in an enterprise environment
- Demonstrated experience leading recurring stakeholder meetings or standups and owning the agenda and outcomes
- Prior experience with multiple Salesforce clouds - Sales/Service Cloud required; Account Engagement (Pardot) and Conga CPQ/Billing preferred
Technical Skills
- Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs
- Experience with integration tools
- Strong understanding of Salesforce security model and data architecture
- Experience building technical artifacts including configuration design documents and technical design documents
- Experience executing deployments and use of DevOps tools
- Conga or Salesforce Revenue Cloud CPQ/Billing experience or certifications preferred
Certifications
- Salesforce Platform Administrator II (required, or equivalent experience)
- Salesforce Platform Developer (PDI) (required)
- Salesforce Platform Developer II (PDII) (preferred)
- Salesforce Application Architect or System Architect (preferred)
- Salesforce Platform Development Lifecycle and Deployment Architect (preferred)
Ownership & Leadership Skills
This role requires someone who leads first and builds second. We are prioritizing candidates who demonstrate strong judgment, proactive communication, and accountability - even where that means a narrower technical range than a pure development role would require.
- Proven track record taking a problem from ambiguous to scoped without being handed a fully-groomed task
- Comfortable being the primary voice in front of business stakeholders, including those more senior in the organization
- Self-motivated and able to work independently while maintaining strong stakeholder relationships
- Proven project management expertise with the ability to manage competing priorities, deadlines, and processes
- Detail and quality oriented, with the judgment to flag risk before it becomes a production issue
- Strong problem-solving and analytical skills
- Excellent communication, leadership, and presentation skills for a variety of audiences and situations
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
