5-7 years of experience in project management or operations management
Strong understanding of compliance and operational requirements
Proven ability to manage subcontractors effectively
Experience in producing detailed reports for clients
Excellent collaboration and relationship-building skills
Ability to develop and implement operational policies
Strong problem-solving skills with a focus on innovative solutions
Responsibilities
Ensure project compliance with operational and corporate policies
Manage project tasks for cost-effective operations
Supervise subcontractors providing program services
Oversee audits of operations for quality assurance
Produce monthly and ad hoc client reporting
Collaborate with managers for effective activity coordination
Develop and implement operational policies with stakeholders
Establish relationships with key stakeholders
Implement innovative methodologies to enhance service levels
Monitor performance against established key indicators
Generate solutions for complex operational issues
Set performance goals for staff and track progress
Benefits
Opportunity to work on a high-impact federal program
Collaborative work environment with cross-functional teams
Focus on innovative methodologies for operational efficiency
Professional development opportunities
Engagement with key stakeholders in the federal sector
Full Job Description
Maximus is seeking a Manager - OPS to support our OPM - FEHB program. Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
About Maximus
MAXIMUS, Inc. is an American, outsourcing company that provides business process services to government health and human services agencies in the United States, Australia, Canada, Saudi Arabia, Singapore, and the United Kingdom. MAXIMUS focuses on administering government-sponsored programs, such as Medicaid, the Children's Health Insurance Program (CHIP), health care reform, welfare-to-work, Medicare, child support enforcement, and other government programs. The company is based in Reston, Virginia, has 13,000 employees and a reported annual revenue of $3.8 billion in fiscal year 2020.
