Responsibilities- Oversee all operational functions related to the safe and effective operation of Ride Operations, Park Services, and Admissions.
- Monitor and affect Guest satisfaction by championing Guest service programs and initiatives.
- Support and enforce corporate Operations and Safety policies and initiatives.
- Train and motivate teams to provide world class service.
- Routinely inspect all areas for hazards and other safety related risks.
- Communicate with Park Management and Team Members on any hazards that exist or may come to exist.
- Proactively manage safety and ensure all attractions are operating in a safe manner.
- Ensure proper staffing levels are maintained through recruiting, interviewing, and retention programs.
- Development and maintenance of expense budgets and annual business plans for areas of responsibilities.
- Monitor and ensure compliance with all aspects of the Rides training and safety programs to include in-service training and ensures 100% compliance with all Six Flags Standard Operating Procedures.
- Request and review bids for outside service contracts outlined within expense budgets.
- Interface with the Maintenance division to maximize safety and the Guest ride experience.
- Responsible for maintaining a Total Safety culture for both Guests and Team Members.
- Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
- Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
- Provide direct leadership for full-time team and perform periodic evaluations of their performance.
- Serve as a Park Guest Service Ambassador and work to resolve all Guest concerns brought to your attention.
- Routinely review Guest Satisfaction Survey reports and follow-up on positive and negative feedback.
- Serve as Park and Departmental Duty Manager.
- Perform all other duties as assigned.
Reporting Sturcture:- Reports directly to the Park Manager
Qualifications- 3+ years progressive leadership experience in Operations, theme park or similar operations.
- College degree in Business, Management and/or equivalent management experience.
- Demonstrated ability to lead team of varying technical, educational and generational backgrounds.
- Strong leadership and communication skills, both written and verbal.
- Experience preparing and managing budgets.
- Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
- Excellent communication skills, both written and verbal.
- Must have a valid driver's license.
- Computer literacy with proficiency in Microsoft Office applications.
- Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays.
- Must have the ability to stand, walk, crouch, bend, stoop, kneel and lift up to forty pounds occasionally.
- Strong experience training and presentation skills to develop large teams.
- Must be capable of bending, squatting, kneeling and climbing heights in excess of 200 feet.
Other Functions: All other duties assigned or necessary to support the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
