ServiceNow Technology Delivery Lead Manager

You Are:

A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.

• You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
• You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
• You are someone that is process oriented and prefers order over chaos. 
• You are comfortable asking for help from peers and Subject Matter Experts
• Strong background working with Enterprise Software companies and/or Consulting companies.

The Work:

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role.  The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's what you need

• Minimum 5 years knowledge and experience working with or implementing ServiceNow
• Completed Certification - ServiceNow Certified System Administrator (CSA)
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
• Minimum of 3 years of experience with MS Project
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points if you have

• PMP or CSM certification
• Strong interpersonal skills, customer centric attitude
• Proven team player and team builder
• Strong organizational and analytical skills
• Familiarity with SaaS deployments and its supporting architecture
• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
• ITIL V3 or V4 Foundations Certification preferred

Professional Skill Requirements

• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment.
• Excellent communication (written and oral) and interpersonal skills.
• Excellent leadership and management skills.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/21/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

Role Location Annual Salary Range
California $94,400 to $266,300
Colorado $94,400 to $230,000
Connecticut $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maine $80,400 to $196,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York $87,400 to $266,300
New Jersey $100,500 to $266,300
Ohio $87,400 to $213,000
Virginia $87,400 to $245,000
Washington $100,500 to $245,000

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