Job Summary
We are seeking an experienced ServiceNow Technical Architect with deep technical expertise and strategic advisory capabilities. This role combines hands-on configuration and development across major ServiceNow modules with advisory consulting, platform strategy, and pre-sales support, including proposal development and Statements of Work (SOWs). The ideal candidate will serve as a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, process optimization, and scalable technical solutions.
Key Responsibilities
• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and build consensus on solution design and implementation plans.
• Apply business process expertise to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Configure and customize ServiceNow modules, including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and other relevant modules.
• Perform platform health scans, technical debt analysis, and scalability assessments.
• Manage integrations with third-party tools such as Qualys, Tenable, SCCM, and JAMF.
• Ensure platform compliance with best practices and appropriate licensing strategies.
• Collaborate with sales and delivery teams to develop proposals and SOWs for ServiceNow engagements.
• Estimate effort, define project scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.
Required Qualifications
• 7+ years of hands-on ServiceNow experience across multiple modules.
• Proven experience in advisory consulting and technical delivery.
• 3+ years of experience with ServiceNow architecture, scripting, workflows, and integrations.
• 2+ years of experience in proposal writing, SOW development, and client presentations.
• 2+ years of experience leading client workshops and translating business processes into technical solutions.
• Strong understanding of ServiceNow platform architecture, configuration, development, and integrations.
• Excellent communication and stakeholder engagement skills.
• Active Top Secret security clearance with Sensitive Compartmented Information (SCI) access.
• Ability to support client advisory engagements, technical implementation, and pre-sales activities.
Preferred Qualifications
• Experience developing strategic ServiceNow roadmaps and platform governance frameworks.
• Experience conducting platform health assessments, technical debt reviews, and scalability evaluations.
• Experience supporting pre-sales activities, effort estimation, pricing strategies, and resource planning.
Certifications
• ServiceNow Certified System Administrator (CSA).
• Two or more ServiceNow Certified Implementation Specialist (CIS) certifications across ITSM, ITOM, ITAM, HAM/SAM, HRSD, or Discovery.
• Project Management Professional (PMP) certification or equivalent.
• ITIL Foundation certification.
