10+ years of hands-on experience with ServiceNow solutions, including 3+ years in a lead architect role
ServiceNow Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Technical Architect (CTA) preferred
Strong ITIL knowledge and experience, especially with Incident, Problem, Change, and Configuration Management
Experience managing large-scale ServiceNow implementations using agile methodologies
Demonstrated leadership and communication skills with experience managing cross-functional teams
Hands-on integration experience with ServiceNow and other CMDB tools/enterprise monitoring systems
Proficient in scripting technologies such as JavaScript and Python, and familiar with automation tools.
Responsibilities
Lead the design and implementation of comprehensive ServiceNow solutions across various modules
Collaborate with stakeholders to develop architectural vision and implementation roadmaps
Oversee customization and configuration of ServiceNow modules
Architect integrations between ServiceNow and third-party systems for seamless data flow
Provide technical leadership and mentoring to development teams to ensure adherence to best practices
Identify opportunities to optimize ServiceNow environments for performance and cost efficiency
Establish governance processes for data integrity and system security
Act as a subject matter expert, advising clients on architecture and automation practices
Benefits
Flexible work arrangements
Opportunities for professional development and continuous learning
Participation in innovative projects
Access to a collaborative and supportive work culture
Comprehensive health and wellness programs
Full Job Description
As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.
Key Responsibilities:
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, HAM,SAM,SPM, and other ServiceNow applications.
Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Required Qualifications:
Experience: 10+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.
ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills
ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
HAM and SAM Implementation experience is must.
SPM : Designs, leads, and implements ServiceNow's Strategic Portfolio Management (SPM) solutions to help organizations align IT with business goals
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies
Technical Skills:
Expertise in ServiceNow architecture, design, and configuration, including ITSM, HAM,SAM ,and SPM
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
Salary Range: $155,000-$220,000 a year
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About Tata Consultancy Services
Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
