ServiceNow (SNOW) Requirements Engineer - TS/SCI CI PolyDepartment: Government Customer - Bethesda
Location: Bethesda, MD
ACTIVE TS/SCI CLEARANCE WITH CI POLY REQUIRED TO BE CONSIDERED FOR THIS POSITIONThe SNOW Requirements Engineer will play a pivotal role in gathering, refining, and translating requirements for SNOW applications and workflows. This position requires a collaborative mindset, attention to detail, and the ability to engage effectively with senior IC leadership and cross-functional contractor teams.
Key ResponsibilitiesRequirements Gathering & Analysis- Partner with senior IC leadership and stakeholders to collect, refine, and prioritize requirements for SNOW applications and workflows.
- Translate organizational objectives into detailed, actionable requirements aligned with mission priorities and system capabilities.
- Ensure requirements are feasible, accurate, and clearly capture stakeholder needs within technical and operational constraints.
Collaboration with Stakeholders- Work closely with IC staff, developers, and other contractors to clarify requirements and address gaps in design or implementation.
- Facilitate discussions and coordination across multiple teams to ensure consistent understanding of requirements.
- Participate in technical exchange meetings and workshops to refine requirements in alignment with SNOW capabilities and best practices.
Documentation and Communication- Document requirements, use cases, process flows, and acceptance criteria in a clear and structured format to guide development and testing teams.
- Provide regular updates to IC leadership on requirements status, risks, and impacts.
- Support change management by documenting updates or refinements to requirements based on stakeholder feedback.
Cross-Functional Leadership- Interface confidently with senior IC officials, ensuring requirements workflows reflect strategic priorities and are communicated effectively.
- Collaborate across multiple contractor teams, fostering open communication and alignment toward shared mission objectives.
Required Qualifications- Active TS/SCI clearance with CI Polygraph (required).
- Minimum of 8 years of relevant experience in collecting and refining technical requirements for SNOW applications and workflows.
- Strong understanding of SNOW platform capabilities, including workflows, applications, and integrations.
- Experience collaborating with both technical and non-technical stakeholders in dynamic team environments.
- Confidence working with senior leadership and ability to communicate clearly, calmly, and effectively.
- Strong analytical and interpersonal skills for bridging technical teams and mission-driven stakeholders.
Education / Relevant Experience- Associate Degree + 10 years of relevant experience
- Bachelor's Degree + 8 years of relevant experience
- Master's Degree + 6 years of relevant experience
- PhD + 4 years of relevant experience
Preferred Qualifications- Familiarity with Intelligence Community (IC) environments, workflows, and directives.
- Experience in agile or hybrid development environments, including collaboration with Scrum teams.
- ServiceNow or business analysis certifications such as Certified Application Specialist or Certified Business Analyst Professional (CBAP).
- Capability in creating visual requirements documentation (e.g., process models, data flow diagrams) using tools like Microsoft Visio or Lucidchart.
