Job Description:
We’re actively seeking a high-impact ServiceNow Platform Technology Lead to join our Pacific Life Technology End-User Services Team in Charlotte, NC.
ServiceNow is the digital front door to technology at Pacific Life. Every new hire who gets set up on day one, every employee who resolves an issue without picking up the phone, and every leader who trusts our data to make a decision is relying on this platform working well.
This role is the technical conscience of that platform. You will decide how it is built, how it connects to the rest of the enterprise, and how far it can scale, so the experience on the other side of the screen feels simple, fast, and invisible.
If you want your architecture decisions to be felt by thousands of employees rather than filed in a document repository, this is that role.
How you'll help us move forward:
Own the blueprint. You help define the technical architecture of our ServiceNow platform and set the standards that every developer and administrator builds against – update set strategy, scoped applications, naming conventions, and integration patterns.
Design solutions worth reusing. You lead the architecture for our most complex work, review designs coming from the development team, and steer us toward configuration over customization so we stay upgrade-ready instead of upgrade-trapped.
Connect the enterprise. You design the integrations that make ServiceNow the system of action – REST and SOAP APIs, MID Server architecture, and event-driven patterns – partnering with middleware and application teams to make data flow cleanly.
Enable automation and AI. You provide the platform foundation that self-service, workflow automation, and intelligent support capabilities depend on – fewer manual tickets, faster resolution, better employee experience.
Make the team better. You mentor developers and administrators, bring architectural clarity into backlog refinement and sprint planning, and are the person we call when a complex platform issue needs solving.
The experience you bring:
Deep expertise in platform architecture, ITSM best practices, CMDB/CSDM, integration design, Flow Designer and automation, scoped applications, instance performance optimization, and security and access design.
What makes you stand out:
You can be who you are.
People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Compensation may vary from the posted range and will be adjusted to reflect the local market and candidate expertise.
#LI-TM1
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$125,100.00 - $152,900.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
