Strong communication skills to convey technical concepts to non-technical stakeholders.
Experience in data management, database design, and database concepts.
Proven ability to mentor junior consultants and lead technical workstreams.
Strong analytical and problem-solving skills with attention to detail.
Good presentation and report writing skills.
Customer-centric approach in a culturally diverse environment.
Responsibilities
Explain technical concepts to non-technical stakeholders and lead enablement sessions.
Support AI adoption initiatives and apply change management methodologies.
Contribute to enterprise AI governance, data privacy, and responsible AI practices.
Apply knowledge of data management and database concepts to platform solutions.
Mentor junior consultants and lead technical workstreams.
Collaborate effectively with diverse stakeholders while maintaining a customer-centric approach.
Analyze complex problems, identify solutions, and maintain strong attention to detail.
Prepare and deliver presentations and technical reports.
Benefits
Opportunity to lead and influence AI adoption initiatives.
Mentorship opportunities for professional growth.
Engagement with a diverse range of stakeholders.
Chance to work on cutting-edge ServiceNow platform solutions.
Travel opportunities to enhance professional networking.
Full Job Description
Job Summary The ServiceNow Platform Architect will provide technical leadership and guidance across ServiceNow platform initiatives, working closely with technical and non-technical stakeholders to translate business requirements into effective solutions. The role requires strong communication, analytical, problem-solving, mentoring, and presentation skills, along with knowledge of data management and database concepts. Experience with AI adoption, governance, privacy, and responsible AI practices is preferred.
Key Responsibilities • Explain technical concepts to non-technical stakeholders and lead enablement sessions. • Support AI adoption initiatives and apply change management methodologies. • Contribute to enterprise AI governance, data privacy, and responsible AI practices. • Apply knowledge of data management, database design, and database concepts to platform solutions. • Mentor junior consultants and lead technical workstreams. • Collaborate effectively with stakeholders in a culturally diverse environment while maintaining a customer-centric approach. • Analyze complex problems, identify solutions, and maintain strong attention to detail. • Prepare and deliver presentations and technical reports. • Travel as required, with up to 30 travel days annually.
Required Qualifications • Strong communication skills with the ability to explain technical concepts to non-technical stakeholders. • Experience with data management, database design, and database concepts. • Strong interpersonal and stakeholder management skills. • Proven ability to mentor junior consultants or lead technical workstreams. • Strong analytical and problem-solving abilities with attention to detail. • Good presentation and report writing skills. • Strong customer-centric approach and ability to operate within a culturally diverse environment.
Preferred Qualifications • Experience with AI adoption frameworks and change management methodologies. • Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices.
