What success looks like in this role: We're looking for a motivated ServiceNow Developer with integration experience to join our ServiceNow Integration team. This role involves scripting and building ticket-exchange (eBonding) integrations between ServiceNow and third-party applications using ShareLogic Unifi, and supporting those integrations once they are live.
Skill Set:- ServiceNow platform development (server-side and client-side JavaScript, Script Includes, Business Rules, Flow Designer)
- ShareLogic Unifi (Integration Designer, integrations, messages, actions, heartbeat monitoring)
- eBonding / ticket-exchange integrations (Incident, Request, Change, Problem)
- REST and SOAP web services (inbound and outbound), Scripted REST APIs
- ServiceNow IntegrationHub, Import Sets, Transform Maps and MID Server
- Authentication and security (OAuth 2.0, Basic, API keys, mTLS, credential management)
- Protocols (HTTP/HTTPS, SFTP) and asynchronous messaging patterns
- ITSM processes and the ServiceNow data model
- Automated Test Framework (ATF) and integration testing
- Source control, update sets / scoped apps and DevOps practices
- Working knowledge of B2B / multi-vendor integration domain
- Experience integrating with Jira, Azure DevOps, Salesforce or other ITSM platforms - will be an added advantage
- ServiceNow certifications (CSA, CAD) - will be an added advantage
Roles and Responsibilities- Build and customize ticket-exchange integrations using ShareLogic Unifi Integration Designer, from no-code configuration to pro-code scripting.
- Develop integrations between ServiceNow and various end-point applications, including bi-directional sync of states, comments, work notes and attachments.
- Build and unit test services and integration scripts, using stubs / mock endpoints.
- Create reusable integration templates (golden images) to speed up partner and customer onboarding.
- Participate in test case execution (SIT / UAT) and carry out investigation by analysing integration logs, message payloads and HTTP requests.
- Monitor integration health, handle failed or stuck messages, replay transactions and resolve integration issues.
- Support Unifi and ServiceNow upgrades by regression-testing integrations.
- Maintain integration documentation and follow ServiceNow development best practices.
You will be successful in this role if you have:The successful candidate will be part of a team responsible for the ongoing enhancement and maintenance of the ServiceNow Integrations platform and must be able to act with a sense of urgency and adapt to changing priorities.
- Around 2-6 years of experience in ServiceNow development with integration tools
- Hands on technical knowledge in at least one of the following:
- ServiceNow REST / SOAP integrations and IntegrationHub
- ShareLogic Unifi, or other eBonding / ticket-exchange integration platforms
- Knowledge of SQL queries and database concepts
- Knowledge of cloud-native solutions using Azure / AWS / Google Cloud
- Good written and verbal communication, including with external technical teams
- Acts with a sense of urgency and is a problem solver.
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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
