ServiceNow Infrastructure Engineer

Chenega MIOS • $95K — $115K *
Saint Louis, MO 63129In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or GED equivalent with relevant experience
  • 5+ years of IT Infrastructure experience, including 2+ years managing ServiceNow in self-hosted architecture
  • Active Top Secret clearance with ability to obtain SCI/CI poly
  • Pass required background and drug screening

Responsibilities

  • Install, configure, and provision ServiceNow application and database servers in on-premise environments
  • Provision ServiceNow mid-servers in secure environments
  • Manage operating systems hosting the ServiceNow application stack
  • Administer relational databases including clustering and performance tuning
  • Plan and execute ServiceNow upgrades and patches with zero data loss
  • Configure load balancers, reverse proxies, and firewalls for security
  • Monitor performance and troubleshoot latency issues in database servers

Benefits

  • Opportunity to work in a secure air-gapped environment
  • Involvement in AI initiatives for predictive operations
  • Engagement in enterprise IT modernization within federal environments
  • Collaboration with a diverse team in a fast-paced contracting environment
  • Strong focus on maintaining system compliance with security frameworks
Full Job Description
Overview

ServiceNow On-Premise Infrastructure Engineer

St. Louis, MO

Chenega Agile Real-Time Solutions (CARS) is seeking a highly skilled ServiceNow On-Premise Infrastructure Engineer. The ServiceNow On-Premise Infrastructure Engineer is responsible for the architecture, deployment, maintenance, and optimization of the ServiceNow platform hosted within a local data center or secure private cloud. Unlike traditional SaaS administrators, this role focuses heavily on managing the underlying virtual environment, operating systems, databases, and network topologies that keep the ServiceNow environment secure and highly available.

Responsibilities

  • Install, configure, and provision ServiceNow application servers and database servers within an on-premise or secure air-gapped environment.
  • Install, configure, and provision ServiceNow mid-servers within an on-premise or secure air-gapped environment.
  • Manage and maintain the underlying Operating Systems hosting the ServiceNow application stack.
  • Administer relational databases including clustering, replication, backups, performance tuning, and disaster recovery processes.
  • Plan and execute ServiceNow family version upgrades, patching, and hotfixes directly on the self-hosted servers, ensuring zero data loss and minimal downtime.
  • Configure load balancers (e.g., F5, HAProxy), reverse proxies, and firewalls. Ensure system compliance with strict security frameworks (e.g., STIGs, RMF, PKI/CAC integrations).
  • Monitor node and database performance, troubleshoot latency bottlenecks, and scale server resources (CPU, RAM, Storage) to meet mission demands.
  • Assist designated system owners with maintaining operating status and documentation.
  • Coordinate with team working on AI Initiatives to support predictive operations, automated incident/case response, and intelligent service management.
  • Other duties as assigned.


Qualifications

  • High school diploma or GED equivalent and relevant experience
  • 5+ years of IT Infrastructure experience, with at least 2+ years explicitly managing ServiceNow in a self-hosted/on-premises architecture.
  • Active Top Secret clearance with the ability to obtain SCI/CI poly
  • Successfully pass background and drug screening


Preferred Qualifications:
  • Bachelor's or master's degree in computer science, Information Technology, Engineering, or related field
  • Experience supporting enterprise IT modernization initiatives within federal or defense environments
  • Certifications: CompTIA Security+ (DoD 8570 compliance), Microsoft Certified: Windows Server Hybrid Administrator Associate or Red Hat Certified System Administrator (RHCSA).
  • ServiceNow Specialties: Familiarity with ITOM (IT Operations Management) Discovery and MID Server configuration within restricted networks.
  • Experience supporting large-scale enterprise IT environments


Knowledge, Skills and Abilities:
  • Advanced proficiency in system administration, scripting, and server virtualization in an AWS cloud environment.
  • Strong hands-on experience with MariaDB/MySQL database administration, including High Availability (HA) and replication configurations.
  • Deep understanding of TCP/IP, DNS, SSL/TLS certificate management, hardware load balancing, and advanced firewall rules.
  • Ability to work independently and yet be effective within a team setting
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications
  • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
  • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
  • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

About Chenega MIOS

Chenega MIOS Careers

Joining Chenega MIOS offers a unique opportunity to become part of an exceptional team of professionals operating in a variety of fields. This company is renowned for its commitment to innovation, leadership, and professional growth, making it a prime choice for those looking to advance their careers.

Explore Job Opportunities

Chenega MIOS provides a plethora of job opportunities that cater to a diverse range of skills and interests. Each position at Chenega MIOS is designed to challenge team members while providing them with the tools to succeed. Prospective employees can expect to find themselves at the forefront of industry developments, working alongside seasoned professionals.

Experience the Culture and Benefits

Chenega MIOS is dedicated to fostering a workplace culture that values diversity and inclusion. Employees enjoy a comprehensive range of benefits designed to support both their professional and personal lives. From health and wellness programs to continuous learning and development opportunities, Chenega MIOS ensures that team members are well taken care of.

Internship Programs

For those beginning their career journey, Chenega MIOS offers internship programs that provide invaluable industry experience and exposure to real-world projects. Internships are a cornerstone of the company's commitment to nurturing new talent and equipping them with the necessary skills to excel.

Professional Growth and Development

Career advancement is a key focus at Chenega MIOS. Employees are encouraged to engage in ongoing professional development through workshops, seminars, and diversity training. The company supports career progression through leadership training programs that prepare individuals for future roles within the company.

Join the Team

Chenega MIOS is actively hiring and looking for individuals who are passionate, curious, and driven. Those interested in applying are encouraged to submit their resume and prepare for an interview process that values insight, experience, and a capacity for teamwork.

Networking and Innovation

At Chenega MIOS, networking and innovation go hand in hand. Employees are encouraged to collaborate across departments and utilize their unique perspectives to contribute to groundbreaking projects. This collaborative environment is integral to the company's success and helps foster a sense of community and shared purpose.

Stay Connected

Keep up to date with the latest from Chenega MIOS by exploring their Careers page for insights into the company's culture, upcoming job opportunities, and industry news. Personalize your experience by signing up for job alert emails tailored to your career preferences and discover the exciting and rewarding opportunities that await at Chenega MIOS.

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* Ladders Estimates

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