The Senior Technical Consultant (Senior TC) is a key technical leader on our project teams who designs, develops, tests, and deploys complex solutions for our customers. The Senior TC leverages deep experience and technical judgment to guide solution design, lead technical decisions, and help customers achieve scalable outcomes. We are looking for someone with willingness and ability to complete background checks and drug testing to work on Federal, State, and Local agency projects. Senior TCs bring leadership, expertise, and magic to our solutions!
Be the One to:
Participate in ServiceNow Development projects to configure, develop, test and deploys ServiceNow applications, reports, service portal, and/or integrations
Lead document configurations, reports, and development work
Assist our customers with executing testing scenarios and plans
Educate customers on ServiceNow products and solutions by delivering effective demonstrations on most services
Maintain standard and extra certifications, knowledge of new features with each release, and commit to continuous learning
Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories
Participate in stand ups and provide solution guidance to the project team
Lead Release Plan activities
Participate in sprint retrospectives by delivering well prepared solution demonstrations
Participate in cut over planning, develop, and implement release plan for solution components contained in ServiceNow update sets
Lead Knowledge Transfer sessions with customers
Leads TC initiatives throughout the organization to improve tools and process
Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering process
Maintain the skills required to configure and or develop advanced ServiceNow features (ie Portal, Integrations, AI, etc)
Attend and participate in design workshops and design activities to help ensure requirements are technically sound
Write well designed, testable, efficient code
Participate in peer review testing and provide test steps used during peer review for complex clients
Support Project Managers by documenting Risks, Issues, Decisions, Actions, and Changes in the RIDAC log
Seeks OCM support on internal initiatives
Participates in pre-sales activities as needed
Mentors Associate Technical Consultants and Technical Consultants
What You Need:
5+ years of Professional Services Experience
4+ years of Direct ServiceNow Experience
ServiceNow HRSD product experience is a MUST
Willing to obtain Public Trust Clearance
ServiceNow CSA Certification within 6 months
ServiceNow CIS-HR Certification within 6 months
Ability to travel up to 15% to customer locations nationally
