Understanding of deploying processes/solutions in customer environments
Ability to influence and provide thoughtful solutions to stakeholders
Experience in requirements gathering and process documentation
Strong organizational and multi-tasking skills
Excellent communication and presentation skills
Customer-centric attitude with strong interpersonal skills
Willingness to undergo background checks for government projects
ServiceNow or comparable case management experience is essential
Responsibilities
Understand customer business needs and ServiceNow products implemented
Lead project initiation activities and design workshop schedules
Facilitate discovery and design workshops and liaise with technical teams
Drive HRSD process improvement and gap analysis for client solutions
Identify comprehensive solutions addressing people, process, and technology
Engage customers to illustrate ServiceNow HRSD's support for business processes
Guide team in successful process implementation across projects
Evaluate and communicate process requirements to meet client expectations
Develop design documentation including process guides and user stories
Assess risks and manage issues towards resolution
Participate in user acceptance testing and communication with stakeholders
Deliver excellence and maintain a humble, hardworking attitude
Engage in effective status communication with customers
Benefits
Competitive Health Benefits
401(K) plan with 3% employer contribution
Vacation and Volunteer Benefits
Collaborative and agile working environment
Opportunity to work with experienced ServiceNow professionals
Continuous learning culture
Full Job Description
Seeking: ServiceNow HR Business Process Consultant (BPC)
Business Process Consultant (BPC). The BPC is an integral team member who works directly with our customers to develop an implementation strategy and HRSD solution design. The BPC is someone who instinctively incorporates lessons from past projects and understands the need to build on what works and, more importantly, know what doesnt. BPCs are the power behind our punch!
Be the One to:
Have a keen understanding of the products we implement and our customers business needs
Lead and/or support project initiation activities, including pre-work questionnaires and design workshop schedules and agendas
Lead discovery and design workshops and serve as the liaison between the technical team members and the customer throughout the project lifecycle
Drive HRSD process definition, re-engineering, improvement, and gap analysis of current- and future-state processes that solve customer problems, accelerate value and employ proven practice and standards
Identify and generate solutions from a people, process, and technology perspective by guiding customer sponsors and stakeholders
Interpret our customers business processes and employee experience needs, engaging our customers to demonstrate how ServiceNow HRSD will support their processes
Provide guidance and successful implementation of the processes in partnership with other members of the project team
Influence and consult (providing options with pros, cons, and risks) while also bringing thought leadership to HRSD sponsors/stakeholders to solve business process challenges
Manage and communicate process and business requirements to ensure the proposed solutions meet the client expectations
Develop and maintain design workbooks, process documentation, user stories, use cases and test scenarios, process guides, and flow diagrams (as applicable and per SOW)
Retrieve and assess completed design workbooks in preparation for story authoring
Evaluate risks and anticipate issues from mitigation to resolution
Author user stories to support technical configuration
Perform peer review of configuration user stories
Participate in UAT activities, including defect and enhancement identification and triage
Engage in timely and effective communications to customers, provide status reports as needed, and facilitate executive steering committee meetings
Deliver excellence
Stay humble, hustle hard
Willing to travel 15%
What You Need:
2-4 years of experience with IT project-based work in HR
An understanding of deploying processes/solutions in customer environments
The ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to HRSD sponsors/stakeholders in solving business process and/or technical problems during project delivery
Experience in requirements gathering and creating process documentation
Strong organizational skills, ability to manage multiple tasks and deliver them on schedule
We are looking for someone with willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects
ServiceNow or comparable case management experience is a MUST
What We Offer:
Competitive Health Benefits
401(K) with a 4% contribution
Vacation and Volunteer Benefits
A collaborative and agile working environment
World-class co-workers with extensive ServiceNow experience
