Responsibilities
- Design, develop, and enhance ServiceNow Employee Center Pro and Service Portal solutions to improve employee self-service experiences.
- Configure and maintain HR Service Delivery (HRSD), including Service Catalog, Knowledge Management, Taxonomy, Topics, and Content Pages.
- Develop custom functionality using widgets, Client Scripts, UI Policies, Business Rules, Script Includes, and Record Producers.
- Build and support Flow Designer workflows, including approvals, notifications, and case management processes.
- Customize Employee Center features such as navigation, search, content delivery, and request management.
- Configure User Criteria and HR Criteria for role-based access to services and content.
- Develop and manage REST API integrations and IntegrationHub connections with external systems.
- Collaborate with stakeholders to gather requirements, design solutions, and deliver platform enhancements.
- Perform testing, troubleshooting, and production support while adhering to ServiceNow best practices and Agile methodologies.
Qualifications
- Minimum of three years related work experience, with at least one year of development experience.
- Undergraduate degree or equivalent combination of training and experience.
- Proven experience with ServiceNow Employee Center / Service Portal, HRSD module, and Flow Designer
- Hands on Scripting (JavaScript, Glide APIs)
- Experience developing custom ServiceNow components (widgets, scripts, workflows).
- Hands-on experience with REST APIs and system integrations.
- Strong understanding of ServiceNow platform architecture and best practices.
- Familiarity with Agile development methodologies.
- Ability to translate business requirements into technical solutions.
- Strong problem-solving skills and attention to detail.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
