RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE REQUIRED FOR START: Yes
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time
DescriptionJoin our Classified Solutions team to build, enhance, and support solutions that streamline IT and business workflows. You will develop on the ServiceNow platform (primarily ITSM) using best practices, collaborate with product owners and admins, and deliver secure, maintainable features. This position will be required to be onsite at our Roy, Utah facility.
This position may be filled at the Associate (level 1) or level 2, depending on the years of experience level the candidate brings.
Responsibilities
Configure and develop forms, lists, catalog items, record producers, UI policies, client scripts, business rules, script includes, and flows/workflows
Build and support request fulfillment and ITSM processes (Incident, Problem, Change)
Create and maintain integrations (REST/SOAP, JSON/XML) using Integration Hub/MID Server where applicable
Develop and support Service Portal/Next Experience components as needed
Write technical documentation, update user stories, and estimate work
Use Automated Test Framework (ATF), manage update sets/source control, and support release activities
Triage and resolve platform incidents and defects; perform root cause analysis
Support Windows 11 systems and administrative actions as needed
Experience with scripting.
Basic Qualifications for Level 1
Basic Qualifications for Level 2
Additional Qualifications
Must be a US Citizen with an active U.S. Government DoD Secret security clearance with the ability to obtain a U.S Government DoD Top-Secret security clearance within a reasonable period, as determined by the company to meet its business need.
Must have the ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period, as determined by the company to meet its business need.
Possess a DoD 8570 certification at IAT Level II (Security+, etc) or higher
Experience with IT related hardware in a classified environment
Experience with ServiceNow and Jira ticketing system – creating processing and tracking status.
Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
Ability to maintain flexibility to deal with changing priorities and deadlines
Self-starter with minimal supervision
Experience in Active Directory configuring user and computer accounts
Proficiency in JavaScript and ServiceNow Glide APIs; understanding of client/server scripting patterns
Experience with Flow Designer and/or legacy Workflow; strong troubleshooting skills
Understanding of ITSM processes and ITIL concepts (Incident/Change/Request)
Oversee and coordinate the ServiceNow ticketing system and provide support and direction to the team on daily and project activities.
Work directly with classified organizational management and program managers.
Clear written and verbal communication; collaborative mindset
Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.
Preferred Skills
ServiceNow Certified Application Developer (CAD); Implementation Specialist (e.g., ITSM); ITIL Foundation
Experience with CMDB/Discovery, Service Mapping, HAM/SAM, CSM, HRSD, or SPM (PPM)
UI Builder/Workspace, Service Portal, and Now Experience design
ServiceNow DevOps or CI/CD practices (e.g., app repo, CI/CD spoke, Jenkins/Azure DevOps pipelines)
Scoped App development, GlideQuery, asynchronous processing, and data migration
Familiarity with security/compliance frameworks (e.g., SOC2, ISO 27001); role/ACL design in regulated environments
Experience mentoring junior developers (for T2) and contributing to standards/best practices
#CIDO
Primary Level Salary Range: $59,900.00 - $89,900.00
Secondary Level Salary Range: $72,100.00 - $108,100.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
