Job Title: ServiceNow DeveloperJob Type: FTELocation: Chandler, AZ (Hybrid)Key Responsibilities:
- ServiceNow Development: Design, develop, and configure ServiceNow applications, modules, and workflows, including ITSM (Incident, Problem, Change, Request), ITOM, ITAM, and other ServiceNow applications.
- AI and Automation: Leverage AI-driven capabilities and automation tools to deliver predictive analytics and streamline repetitive processes across workflows.
- Customization and Scripting: Customize ServiceNow forms, reports, business rules, client scripts, UI actions, UI pages, and integration scripts using JavaScript, Glide API, and other relevant technologies.
- Integration: Implement and maintain integrations between ServiceNow and external systems (e.g., LDAP, Active Directory, REST APIs, SOAP web services).
- Configuration Management: Develop and manage configuration items (CIs) within the ServiceNow CMDB, ensuring accuracy and data consistency.
- Troubleshooting and Support: Provide technical support and troubleshooting expertise for ServiceNow issues, including incidents, problems, and change requests.
- Upgrades & Patches: Plan and execute system upgrades and patches, ensuring minimal disruption to ongoing operations.
- Collaboration: Work closely with business analysts and other stakeholders to gather requirements, design solutions, and ensure timely delivery of features and enhancements.
- Documentation: Create detailed technical documentation for developed solutions, processes, and workflows.
Required Qualifications:
- Experience: 4+ years of hands-on experience with ServiceNow development, configuration, and administration
- Technical Skills:
- Proficient in ServiceNow scripting (JavaScript, Glide API, Angular JS, HTML5, SCSS, React.js, UI Builder, etc.)
- Expertise in configuring ServiceNow modules, including ITSM, ITOM, and CMDB, and understanding of ServiceNow Common Services Data Model (CSDM)
- Experience with ServiceNow integrations (REST, SOAP, MID Server, etc.)
- Familiarity with ServiceNow update sets, versioning, and deployment processes
- Strong understanding of ITIL processes (Incident, Problem, Change Management)
- Certifications: ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD) are highly preferred. Other certifications like ITIL Foundation are a plus.
- Problem-solving Skills: Strong analytical and troubleshooting skills with the ability to resolve complex issues efficiently
- Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams
Preferred Qualifications:
- Experience with ServiceNow ITOM (Orchestration, Discovery, Event Management) and other advanced modules
- Familiarity with Agile development methodologies and tools
- Knowledge of cloud platforms (AWS, Azure) and how they integrate with ServiceNow
Skills:ServiceNow
