Excellent communication skills for collaboration across teams
Responsibilities
Design, develop, and configure ServiceNow applications and workflows
Leverage AI capabilities and automation tools to enhance processes
Customize ServiceNow forms, reports, and scripts using relevant technologies
Implement and maintain integrations with external systems
Develop and manage configuration items in the ServiceNow CMDB
Provide troubleshooting support for ServiceNow issues
Plan and execute upgrades and patches to minimize disruption
Collaborate with stakeholders to gather requirements and ensure timely delivery
Benefits
Hybrid work environment in Chandler, AZ
Opportunity to work with advanced technologies like AI
Exposure to collaborative and cross-functional teamwork
Potential for career growth through gaining certifications
Involvement in planning and executing system upgrades and processes
Full Job Description
Job Title: ServiceNow Developer
Job Type: FTE
Location: Chandler, AZ (Hybrid)
Key Responsibilities:
ServiceNow Development: Design, develop, and configure ServiceNow applications, modules, and workflows, including ITSM (Incident, Problem, Change, Request), ITOM, ITAM, and other ServiceNow applications.
AI and Automation: Leverage AI-driven capabilities and automation tools to deliver predictive analytics and streamline repetitive processes across workflows.
Customization and Scripting: Customize ServiceNow forms, reports, business rules, client scripts, UI actions, UI pages, and integration scripts using JavaScript, Glide API, and other relevant technologies.
Integration: Implement and maintain integrations between ServiceNow and external systems (e.g., LDAP, Active Directory, REST APIs, SOAP web services).
Configuration Management: Develop and manage configuration items (CIs) within the ServiceNow CMDB, ensuring accuracy and data consistency.
Troubleshooting and Support: Provide technical support and troubleshooting expertise for ServiceNow issues, including incidents, problems, and change requests.
Upgrades & Patches: Plan and execute system upgrades and patches, ensuring minimal disruption to ongoing operations.
Collaboration: Work closely with business analysts and other stakeholders to gather requirements, design solutions, and ensure timely delivery of features and enhancements.
Documentation: Create detailed technical documentation for developed solutions, processes, and workflows.
Required Qualifications:
Experience: 4+ years of hands-on experience with ServiceNow development, configuration, and administration
Expertise in configuring ServiceNow modules, including ITSM, ITOM, and CMDB, and understanding of ServiceNow Common Services Data Model (CSDM)
Experience with ServiceNow integrations (REST, SOAP, MID Server, etc.)
Familiarity with ServiceNow update sets, versioning, and deployment processes
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Certifications: ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD) are highly preferred. Other certifications like ITIL Foundation are a plus.
Problem-solving Skills: Strong analytical and troubleshooting skills with the ability to resolve complex issues efficiently
Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams
Preferred Qualifications:
Experience with ServiceNow ITOM (Orchestration, Discovery, Event Management) and other advanced modules
Familiarity with Agile development methodologies and tools
Knowledge of cloud platforms (AWS, Azure) and how they integrate with ServiceNow
