Job Overview
Seeking a Senior-level ServiceNow Developer with Active Secret Clearence or able to obtain a Secret Clearance to serve as a hands-on technical resource executing development and configuration tasks under the guidance and direction of the Lead ServiceNow Architect. This role is focused on technical execution, configuration, and developer-level delivery for the client's ServiceNow CSM effort. The work will be performed in a secure government environment with CAC access, and prior secure government ServiceNow experience is preferred. MUST also have Active ServiceNow Certifications (CAD, CSA) and Security +. Must also hold a MS Degree with 15 years of experience.
Primary Responsibilities
- CSM Configuration & Development: Build and configure the CSM Configurable Workspace, customer-facing Service Portal, intent-based Record Producers, and automated catalog workflows based on technical designs and architecture blueprints.
- Workflow Automation Execution: Implement low-code automation using Flow Designer and Process Automation Designer (PAD) to build stage-gated playbooks, automated task routing, and system-level notifications.
- Integration Implementation: Configure and develop secure, bi-directional REST integrations and workflows using Integration Hub, Robust Transform Engines (RTE), and Workflow Data Fabric to connect the CRM with co-resident platform modules.
- Data Migration Execution (ETL): Set up staging tables, execute data cleansing scripts, and migrate legacy records (from SharePoint lists, spreadsheets, and custom tables). Ensure data maps accurately using the system-generated client Unique Account ID as the core structural key.
- Dashboard Configuration: Set up the Performance Analytics module, defining indicators, collection jobs, breakdown sources, and interactive dashboard filters as specified by metrics requirements.
- Secure Environment Configuration Support: Support configuration and remediation activities needed for secure government environments, including STIG/CIS-related findings when applicable, under the direction of the Security and Architecture team.
- Current Workflow Migration to CSM: Support the migration of current application workflows into ServiceNow CSM, including configuration, workflow automation, data migration support, analytics, UAT/training support, and deployment/go-live readiness.
Must-Have Experience
- ServiceNow Customer Service Management (CSM) configuration and development experience.
- Practical experience configuring platform integrations using ServiceNow Integration Hub, REST APIs, and Robust Transform Engines (RTE).
- Hands-on experience executing automated data migrations, schema mapping, and table cleansing from legacy formats such as flat files, custom tables, spreadsheets, and SharePoint lists into ServiceNow environments.
- Hands-on experience building dashboards and reports using ServiceNow Performance Analytics.
- Hands-on experience implementing automation using Flow Designer and Process Automation Designer (PAD), including playbooks, task routing, and system notifications.
- Experience configuring Query Business Rules and field-level ACLs to support secure data visibility and multi-tenant boundaries.
Required Technical Skills
- CSM Portal & Core Case Configuration: Hands-on configuration of ServiceNow CSM capabilities, including Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management functionality.
- Platform Workflows & Process Automation: Hands-on implementation of Flow Designer subflows, Process Automation Designer (PAD) playbooks, automated task routing, system notifications, and workflow automation.
- Integration Engineering & APIs: Configuration of REST integrations and Integration Hub workflows using Robust Transform Engines (RTE) and Workflow Data Fabric where applicable.
- Legacy Data Migration / ETL: Creation of staging import sets, data cleansing scripts, schema mapping, deduplication support, and target-record indexing using the client Unique Account ID.
- Performance Analytics & Reporting: Configuration of Performance Analytics indicators, collection jobs, breakdown sources, dashboard filters, and reporting views.
- Developer-Level Execution: Practical ES5/ES6 scripting, clean and upgrade-safe configuration, unit testing, and timely escalation of blockers while working under the Lead ServiceNow Architect.
Required Years of Experience
- Minimum of 15 years of hands-on IT platform development/configuration experience, including at least 8 years of ServiceNow platform experience and at least 8 years of hands-on ServiceNow CSM configuration/development experience
- Government-required IAT Level II baseline certification, such as CompTIA Security+ CE
Required Soft Skills:
- Execution-Focused: A disciplined builder who excels at taking technical specifications and designs from the Architect and turning them into functional platform features.
- Detail-Oriented: Highly focused on data quality, rigorous unit testing, and keeping configuration code clean and upgradable.
- Collaborative Team Player: Ability to work closely under a technical lead, providing clear progress updates and quickly escalating blockers.
Education
- Master's degree in Computer Science or a related field
Certifications
Required Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)
- ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)
Security Requirements
- Citizenship / Work Authorization: Must be a U.S. Citizen consistent with contract eligibility requirements.
- Secret Eligibility: Active Secret clearance or able to obtain Secret clearance
- Secure Environment Readiness: Must be able to work under a Lead Architect in a secure government environment with CAC access.
Preferred / Nice-to-Have Experience
- Prior experience configuring or hardening ServiceNow in a secure government, federal, or similarly regulated cloud environment.
- STIG and/or CIS Benchmark hardening experience.
- Webhooks with error handling and latency handling through custom scripts.
- GitLab integration experience.
- ServiceNow ITSM experience in addition to CSM.
- ServiceNow micro-certifications in Flow Designer, Integration Hub, and Performance Analytics.
- Experience building or customizing Service Portal widgets using HTML, CSS, and SASS.
Compensation and Market Alignment
The posted national salary range for this position is $175,000 to $185,000 annually. This range is intended to align with the market for hands-on ServiceNow CSM development and configuration talent with practical experience in platform workflows, integrations, data migration, reporting, and secure government environment readiness. Final compensation will be based on the candidate's directly relevant experience, ServiceNow technical depth, certifications or ability to obtain required certifications, clearance or CAC eligibility requirements, and overall alignment with the role's client delivery needs.
