Responsibilities:- Design, develop, configure, test, and deploy solutions on the ServiceNow platform based on business and technical requirements.
- Develop and customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Flow Designer, and workflows.
- Translate business requirements and user stories into scalable, maintainable ServiceNow solutions.
- Configure and enhance ServiceNow modules and applications, including forms, tables, workflows, notifications, integrations, and platform functionality.
- Develop and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, SSO, LDAP, and Active Directory where applicable.
- Participate throughout the full ServiceNow implementation lifecycle, including requirements gathering, solution design, development, testing, deployment, and post-production support.
- Troubleshoot technical issues, perform root-cause analysis, and implement enhancements and fixes across ServiceNow environments.
- Support ServiceNow upgrades, releases, installations, and platform maintenance while identifying and resolving potential impacts to custom functionality.
- Create and maintain technical documentation, including solution designs, configuration documentation, process flows, user stories, and deployment documentation.
- Partner closely with architects, business analysts, functional consultants, administrators, and client stakeholders to deliver effective ServiceNow solutions.
- Apply ServiceNow development best practices with a focus on platform scalability, maintainability, security, and minimizing unnecessary customization.
- Stay current on ServiceNow releases, platform capabilities, and development best practices and recommend opportunities to leverage new functionality.
Required Qualifications:- Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field, or equivalent relevant experience.
- Approximately 3+ years of hands-on ServiceNow development and configuration experience.
- Experience developing ServiceNow solutions using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer, and/or workflows.
- Experience configuring, customizing, and supporting ServiceNow applications in an enterprise environment.
- Experience with web technologies and integration methods such as JavaScript, HTML, CSS, XML, REST, SOAP, LDAP, Active Directory, and SSO.
- Experience participating in at least one full-cycle ServiceNow implementation, from requirements and solution design through development, testing, and deployment.
- Experience troubleshooting ServiceNow applications, integrations, workflows, and platform configurations.
- Ability to translate functional and business requirements into effective technical solutions.
- Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Ability to work effectively in a collaborative, client-facing consulting environment and manage multiple development priorities.
Preferred Qualifications:- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- Certified Implementation Specialist (CIS) certification in one or more ServiceNow product areas.
- Experience implementing and supporting multiple ServiceNow applications or modules.
- Experience developing REST/SOAP integrations and integrating ServiceNow with enterprise applications.
- Experience with IntegrationHub, Flow Designer, Service Catalog, CMDB, and custom application development.
- Experience with JavaScript, AngularJS, HTML, CSS, XML, APIs, and web services.
- Experience supporting ServiceNow upgrades and evaluating customizations for release compatibility.
- Experience working within a professional services or consulting environment.
At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $85,100 - $161,700
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
