QUALIFICATIONS:- Bachelor's or master's degree, preferably in Computer Science or Computer Information Systems, OR equivalent experience and/or certifications
- 3-5 years as a ServiceNow Developer, including hands-on delivery of HR Service Delivery (HRSD) solutions
- ServiceNow Certified System Administrator (CSA) required; ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) preferred
- Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.
- Experience integrating ServiceNow with external systems such as HCM, payroll, and identity platforms (e.g., Workday) using JDBC and various Web Services, such as JSON, XML, REST, SOAP, etc., is preferred.
- Experience with the following ServiceNow Products: HRSD, Employee Center, Employee Document Management, Virtual Agent, ITSM, AppDev Engine preferred
- Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages), including the ACL and data security model that protects confidential employee information
- Ability to configure flows, workflows, and HR Lifecycle Events and Journeys.
- Ability to create and maintain the HR Service Catalog, HR Cases, Knowledge, and Employee Center content
- Demonstrated ability to translate business requirements into technical solutions, including impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of integration components, and testing and QA.
- Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful.
- Ability to thrive in an agile environment with evolving requirements and possess a good understanding of Agile, Lean, and Scrum principles.
- Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.
- Ability to be self-directed and self-motivated with the ability to work independently.
- Ability to be innovative, have outside-the-box creativity and present alternative ideas functionally and technically.
- Collaborative, team-oriented, and possess strong interpersonal communication skills, along with the discretion required to work daily with confidential employee data.
Preferred Location: St. Louis, MOCertain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $82,400 to $123,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US Benefits Website
RESPONSIBILITIES:- Promote WWT Core Values and best practices.
- Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform, with a primary focus on HR Service Delivery (HRSD).
- Collaborate with senior developers, the Enterprise Architect, and Human Resources, Payroll, Benefits, and other Corporate Services business stakeholders to understand business requirements and propose technical solutions.
- Contribute to project planning that improves the employee experience and operational efficiency across WWT's Human Resources and Corporate Services departments.
- Test end-to-end solutions to ensure complete satisfaction of employees, managers, HR and end users including unit, functional, and regression testing.
- Collaborate with offshore/onsite developers, participate in peer code reviews, and promote development best practices across the team.
- Support the development of technical solutions across the Corporate Services portfolio, including Finance Operations and HR. Also provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user's requirements.
- Troubleshoot and resolve production issues, escalating complex platform issues as needed.
- Create and update existing technical/configuration documentation.
- Support platform upgrades, including regression testing and issue resolution.
