Job Summary
The Senior ServiceNow Developer will serve as a senior technical lead responsible for designing, developing, governing, and delivering enterprise ServiceNow solutions. The role requires strong hands-on engineering expertise and architectural judgment across ITSM, CMDB, Hardware Asset Management (HAM), Software Asset Management (SAM), integrations, and automation. The developer will establish technical standards, guide platform modernization initiatives, mentor team members, and contribute to the ServiceNow platform roadmap while remaining actively involved in development and delivery.
Key Responsibilities
• Lead the design, development, and implementation of scalable enterprise ServiceNow solutions.
• Provide technical leadership for complex ServiceNow implementations and architecture decisions.
• Establish and maintain platform architecture, governance practices, technical standards, and development guidelines.
• Develop and customize ServiceNow applications using JavaScript, Glide APIs, business rules, script includes, UI actions, workflows, and other platform capabilities.
• Support and enhance ServiceNow ITSM, CMDB, HAM, and SAM capabilities.
• Design, develop, and maintain integrations with enterprise systems using REST/SOAP APIs and Integration Hub.
• Implement automation and workflow solutions using Flow Designer, Integration Hub, and related platform technologies.
• Apply knowledge of the ServiceNow data model, access control lists (ACLs), platform security, and scoped applications to deliver secure solutions.
• Work with MID Server concepts and platform automation to support enterprise integration requirements.
• Lead technical delivery while remaining hands-on with development, troubleshooting, and solution implementation.
• Support platform upgrades, release management controls, and technical troubleshooting to maintain platform stability and reliability.
• Mentor developers and promote best practices in ServiceNow engineering, architecture, and delivery.
• Contribute to platform modernization initiatives and help guide future ServiceNow capabilities and expansion.
Required Qualifications
• 7+ years of hands-on ServiceNow development and platform engineering experience.
• Experience leading complex ServiceNow implementations and making architecture decisions.
• Advanced proficiency in JavaScript and Glide APIs.
• Strong understanding of the ServiceNow data model, ACLs, platform security, and scoped applications.
• Strong hands-on experience with ServiceNow ITSM.
• Experience with CMDB, Hardware Asset Management (HAM), and Software Asset Management (SAM).
• Hands-on experience with Flow Designer and Integration Hub.
• Experience developing REST/SOAP APIs and enterprise system integrations.
• Knowledge of MID Server concepts and platform automation.
• Experience developing business rules, script includes, UI actions, workflows, and custom applications.
• Ability to lead solution architecture, platform governance, and technical delivery while remaining hands-on.
• Experience with platform upgrades, release controls, troubleshooting, and technical standards.
• ServiceNow Certified System Administrator (CSA).
• Bachelor's degree in Information Technology or a related field, or equivalent experience.
Preferred Qualifications
• ServiceNow Certified Application Developer (CAD).
• Certified Implementation Specialist (CIS), particularly in ITSM or another relevant module.
• Experience with additional ServiceNow modules, such as Customer Service Management (CSM), HR Service Delivery (HRSD), Security Operations (SecOps), and IT Operations Management (ITOM).
• Experience with Git.
• Experience with the ServiceNow Automated Test Framework (ATF).
• Experience with ServiceNow DevOps tools.
