DescriptionServiceNow Developer/Business Process - Expert
Active Security Clearance Required -TS/SCI with Lifestyle Poly
Summary/Objective
Bogart Associates of Northern VA is seeking qualified ServiceNow Developers/ Business process experts. This candidate will support our client with design, creation, deployment, and maintenance of multiple ServiceNow applications supporting the Intelligence Community.
Required Education and Experience
- Bachelor's degree preferably in an IT related field with 6 years of related experience; or a Masters with 4 years of experience; an Associates with 8 years of experience
What You'll Get to Do:
- Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, ITBM, ITOM, CSM, Service Portal, HR Module, Asset Management, Change Management, Custom Development, etc.
- You will be responsible for helping to develop code, unit test, hold code reviews, check in code and help to build the code pipeline for continuous integration/continuous delivery.
- Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API
- Create, maintain configuration management on the ServiceNow platform in all environments
- Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
- Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals
- Provide expertise in standards and validations (e.g., ISO 9000)
- Provide group facilitation, interviewing, training, and additional forms of knowledge transfer
- Act as key coordinator between multiple project teams to ensure enterprise-wide integration of re-engineering efforts
- Champion awareness training and implementation of business processes
- Develop process documentation, testing, workflows, and work plans
- Lead workflow presentations to leadership and Mission Partners as required
- Coordinate with multiple departments within and outside of the customer's organization to accomplish project tasks
- Independent self-starter and proactive at developing solutions and solving business problems using ServiceNow
You'll Bring These Qualifications:
- Active TS/SCI With Fullscope Poly Clearance is required
- Backend development experience with C#, Java, Node.js, Python, Go, and Ruby programming languages
- ServiceNow experience
- ServiceNow developer certification
- Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management
- Excellent interpersonal skills with proven ability to team with industry partners
- Ability to communicate effectively in a fast-paced environment
- Fully capable with the Microsoft Office suite (Excel, PowerPoint, Word)
- Ability to estimate work effort requirements efficiently and appropriately
- Strong public speaking skills and professional demeanor required
- Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation
These Qualifications Would be Nice to Have:
- Configuration Management experience
- Configuration Management certifications
- Project Management Professional (PMP) certification
- Other ServiceNow certifications
- Graphics design or UX/UI design experience
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Use sound judgment.
- Have unreproachable integrity.
- Multi-task while managing competing priorities. Plan and organize tasks independently
- Conduct all aspects of positions with CI and operational security at the forefront.
- Work independently with minimal daily direction and be a team player.
- Strong written and oral communication, organization, and interpersonal skills.
- Ability to pose creative solutions to operational challenges.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, office hours during the day
Travel
Travel may be requested and would be primarily local during the business day.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
