Qualifications

• 4+ years of experience with ServiceNow tool development and customization.
• Bachelor's Degree or equivalent experience in Business, Information Management, or a related field.
• Proficient in core JavaScript development.
• Familiar with database technologies such as SQL and MySQL.
• Experience in configuration management and ServiceNow version upgrades.
• Prior experience working in a large government agency.
• Understanding of ITIL Foundations concepts.

Responsibilities

• Develop and customize tools within ServiceNow to meet organizational needs.
• Implement UI Actions, Policies, Pages, and Scripts to enhance ServiceNow functionality.
• Manage and execute ServiceNow version upgrades to keep systems current.
• Perform configuration management tasks to streamline IT operations.
• Utilize Discovery and Application Dependency mapping tools to improve asset management.
• Collaborate with IT teams to deploy and support ServiceNow solutions in compliance with agency standards.
• Provide technical support and training for ServiceNow users throughout the government agency.

Benefits

• Opportunities for professional development and training.
• Access to cutting-edge technology and tools.
• Collaboration in a diverse and inclusive work environment.
• Potential for impact on critical government operations.
• Stability associated with working in a large government agency.