We are seeking an experienced ServiceNow Software Developer to support a government Sponsor's enterprise IT and human capital management initiatives. The ideal candidate will design, develop, enhance, and maintain ServiceNow applications that improve business processes, streamline IT support, modernize web-based systems, and support organizational goals.
Key Responsibilities- Design, develop, test, maintain, and document ServiceNow applications and integrations using Agile methodologies.
- Implement application enhancements, security requirements, and industry best practices, including accessibility standards.
- Analyze and document application architectures, databases, APIs, and system interfaces.
- Develop and maintain code supporting databases and cloud-based services.
- Conduct unit, functional, and user acceptance testing.
- Support Tier 1, Tier 2, and Tier 3 service management processes.
- Create and maintain technical documentation, including SOPs, workflows, knowledge base articles, architectural diagrams, security plans, and deployment checklists.
- Collaborate with stakeholders to improve user experience, reduce operational costs, and increase software quality and delivery speed.
- Follow established documentation, version control, and security compliance procedures.
Required Qualifications- Demonstrated experience developing ServiceNow applications.
- Experience with Agile software development and Jira.
- Knowledge of accessibility standards and industry best practices.
- Experience analyzing and documenting web applications, databases, web services, and APIs.
- Experience generating reports from web-based databases.
- Hands-on experience with version control tools such as GitHub or Subversion.
- Experience managing Tier 1, Tier 2, and Tier 3 support using service management systems.
- Experience developing IT support documentation and technical procedures.
- Experience supporting compliance or performance management applications.
- Active TS/SCI clearance with Polygraph.
Preferred Qualifications- Experience supporting government Sponsors and partner IT organizations.
- Familiarity with learning, language development, compliance, or performance management applications.
- Experience with cloud technologies, networking, and platform hosting.
- Proficiency in HTML5, CSS, XML, and JavaScript.
- Knowledge of WCAG 2.0 AA accessibility and copyright compliance.
- Experience with Tableau.
RCT Systems offers:- Competitive benefits package (medical, dental, vision, life insurance)
- Immediate 401k vesting
- Generous PTO and flexible schedules
- $500.00 annual technology allowance
